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Accessibility Information

Bethel Woods is dedicated to providing world-class hospitality and we take care that our events, services and facilities are accessible to all guests. Our entire venue meets ADA standards for accessible design

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Accessible Seating

A limited number of accessible seats are available for people with disabilities and one companion who would like to purchase tickets to Bethel Woods concerts. A limited number of tickets are also available for the hearing or sight impaired. Accessible seating tickets can be purchased directly from the Bethel Woods Box Office in-person or by telephone (845) 583-2050. Accessible seating areas are solely for people with disabilities and their companions.

Services For The Hearing Impaired

TTY. Patrons with hearing impairments may purchase tickets for Bethel Woods events by calling (800) 943-4327, or use New York Relay  by dialing 7-1-1, then (845) 583-2060.

Assistive Listening Devices are available for most Pavilion performances at no charge. The device is available by contacting a house Usher. A driver’s license or other valid ID will be required to secure a device. For more information, please call (845) 583-2009 or contact [email protected].

Bethel Woods can provide sign language interpretation for guests with hearing disabilities. We ask that requests for this service be made 30 days prior to the event to ensure proper service and scheduling. Please call (845) 583-2009 or email [email protected] for more information on events that offer sign language interpretation.

Parking

There are ample parking spaces allotted for patrons with disabilities. Parking for patrons with a valid handicap license plate or other authorized identification is available near the main gate in the Healy Brothers South Parking Lot. Patrons should follow signage towards the Healy Brothers South Parking Lot. Please be advised that depending on the audience attendance, this area may be expanded. Patrons may also be dropped off at the Handicap Transportation Tent which is located to the right, immediately upon entering the Healy Brothers lot, adjacent to parking lot area “D”.

Increased Accessibility & Pedestrian Walkways

There are several paved and crushed gravel walking paths for walking from the Healy Brothers parking lots to the main gate. All walkways in the Handicap Parking Lot and on the grounds of Bethel Woods are paved or smooth brick. Guest Services personnel are positioned along these walkways if you need assistance.

Accessible Transportation Services

A shuttle service is available starting 1½ hours prior to show time. This service is only available for patrons with disabilities (and one companion) who require transportation assistance. The shuttle runs from the designated Handicap Transport Tent located adjacent to Healy Brothers parking lot area “D”, to the lower house-right concession plaza near the main Pavilion stage. Note, this is not a general transportation service. In order to adequately provide assistance to our patrons with disabilities we ask you be considerate of its intent and purpose when requesting this service.

Bethel Woods now offers use of a wheelchair accessible shuttle, which was designed, built and provided courtesy of Sam’s Towing & Recovery of Liberty, NY.

Temporary Wheelchair Use

Bethel Woods has a limited number of wheelchairs available for patrons who need assistance transporting within the venue. Patrons may request Guest Services to provide wheelchair assistance at the Handicap Transport Depot Tent located in the lower house-right concession plaza near the main Pavilion stage.

Restrooms

Bethel Woods features specially adapted restroom facilities for guests who use wheelchairs. All concession plaza restrooms are accessible to the disabled.

Service Animals

Service animals to assist the disabled are welcome at Bethel Woods.

Medical Aid

Medical aid is available onsite at the Medical Station located in the Festival Plaza concession building near the Great Lawn, across from Bethel Woods Drive. Medical aid can also be obtained from any location by contacting any Bethel Woods employee, including Guest Services, Security or Custodial Staff.

Additional Information

Please call us at 1-866-781-2922 or email [email protected] if you need more information, or if you have suggestions about access at Bethel Woods.

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