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Concerts/Ticketing FAQ

NEW BAG POLICY FOR 2017

As part of our continued commitment to public safety, we have amended our current bag policy.  

Beginning at our first concert, guests will be able to carry only the following style and size bag, package, or container into the venue and will be subject to an extended security search:

  • Totes that are clear bags made of plastic, vinyl or PVC and do not exceed 12" x 6" x 12." Items in the bag must be in clear plastic bags. (Ziploc bag or similar).
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bags, approximately the size of a hand, with or without a handle or strap can be taken into the venue with one of the clear plastic bags. An exception will be made for medically necessary items after proper inspection. Please contact security at least 24 hours in advance to request an exception at 845-583-2062.

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Prohibited items include, but are not limited to: purses larger than a clutch bag, hard or soft coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size.

There will be express entry lanes available for those who travel lite!


Pavilion Concerts

  • Clear bag policy for all guests at all ingress points
  • All bags will be searched
  • House rules on prohibited/permitted items (unless otherwise noted by artist)
  • Random metal detection
  • No re-entry

Event Gallery Concerts (SRO, Pop or Rock Events)

  • Clear bag policy for all guests at all ingress points
  • All bags will be searched
  • House rules on prohibited/permitted items  
  • No metal detection
  • Re-entry ok with valid ticket

Cabaret Series

  • All types of bags permitted (clear encouraged)
  • All bags will be searched
  • House rules on prohibited/permitted items (unless otherwise noted by artist)
  • No metal detection
  • Re-entry ok with valid ticket

Chamber/Classical Events

  • All types of bags permitted (clear encouraged)
  • All bags will be searched
  • House rules on prohibited/permitted items (unless otherwise noted by artist)
  • No metal detection
  • Re-entry ok with valid ticket

Arts & Humanities Events

  • All types of bags permitted (clear encouraged)
  • BW reserves the right to search any and all bags
  • House rules on prohibited/permitted items  
  • No metal detection
  • Re-entry ok with valid ticket

Standard Museum Operating Day

  • All types of bags permitted (clear encouraged)
  • BW reserves the right to search any and all bags
  • House rules on prohibited/permitted items  
  • No metal detection
  • Re-entry ok with valid ticket

Special Events and Weddings

  • Varies by event and contract
  • BW reserves the right to search any and all bags

Ticketed Festivals (Beer, Wine & Food Truck)

  • Clear bag policy for all guests at all ingress points
  • 2 empty shopping bags per guest allowed
  • All bags will be searched
  • House rules on prohibited/permitted items  
  • No metal detection
  • Re-entry ok with valid ticket

Unticketed Festivals (Harvest and Holiday)

  • All types of bags permitted (clear encouraged)
  • 2 empty shopping bags per guest allowed
  • BW reserves the right to search any and all bags
  • House rules on prohibited/permitted items  
  • No metal detection
  • Re-entry ok

What are the general policies at the Center?

At Bethel Woods, we strive to provide all our guests with a safe, comfortable, and enjoyable atmosphere.

  • Bethel Woods has designated smoking areas at the rear walkway at the TOP of the lawn hill. Smoking is limited to this designated area only. There is NO SMOKING on the lawn, in the Pavilion or pathways, this includes the use of electronic cigarettes, e-cigarettes, cigars, pipes, and chewing tobacco.  Non-compliance will be cause for removal from the facility.
  • There is no charge for parking when entering our lots, please keep traffic flowing
  • The main concert gates open approximately 1.5 hours prior to schedule show time
  • Allow yourself at least 20 minutes to travel from your vehicle to the Pavilion seating area
  • Each guest in the pavilion must be a ticket holder with an assigned seat
  • Pets are not allowed on the premises (service animals are permitted)
  • Shirts and shoes are required for entry
  • There is a no re-entry policy upon exiting
  • We are a live concert venue and you should expect guests to occasionally stand and dance, especially at rock and contemporary concerts
  • Bethel Woods reserves the right to eject anyone under the age of twenty one (21) who is observed to be in possession of, or consuming alcohol on the premises, including our parking lots

What can I bring to a pavilion concert?

For the safety and convenience of all guests, every person and vehicle on premises is subject to search at the venue. This search may include the use of hand-held metal detectors and hand searches of individuals and carried items.

We strongly urge all Guests to budget additional time for entry into the venue when planning their visits. Any item or property that could affect the safety of the venue, its occupants or its property shall not be permitted into the venue. Bethel Woods reserves the right to prohibit or require removal of any items at their sole and absolute discretion. Any person that could affect the safety of the venue, its occupants or its property shall be denied entry.

PLEASE FEEL WELCOME TO BRING: 

  • Blankets
  • Clear tote bags not to exceed 12”x6”x12”‚Äč
  • Small clutch purses no larger than 5.5x8.5” (palm size)
  • Hand-held umbrellas
  • Small hand-held cameras that fit in the pocket of jeans. Larger cameras, including professional cameras with multiple lens capabilities are NOT permitted. Based on the restrictions of certain artists, this policy may vary. 
  • Water - two 20 oz.  factory sealed plastic bottles of water per person (Vitamin Water or other variations are NOT permitted)
  • Food - one 1 gallon clear zip lock bag per person
  • Binoculars (without camera or flask capabilities)

THE FOLLOWING ITEMS ARE PROHIBITED: 

  • Lawn chairs are not permitted to be brought into the venue. For your safety and convenience, Bethel Woods offers specially designed lawn chairs appropriate for the slope of the lawn. These chairs are available for $6.00 rental at the Box Office or PURCHASE ON-LINE in advance.
  • Sporting equipment (including roller-blades, skateboards, bikes, hoverboards, and segways)
  • Bags including but not limited to: purses larger than a clutch bag, hard or soft coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size.
  • Aerosol cans
  • Firearms, knives, fireworks
  • Glass of any kind (including bottles)
  • Laser pointers
  • Audio and video recording equipment
  • Tablets including but not limited to iPads and Kindles as they are a distraction to other guests and the artists
  • Selfie Sticks
  • Drones or any unmanned aerial vehicles
  • The use of charcoal grills are not permitted in the parking lots. Gas grills are permitted for use in the parking lots ONLY.
  • Some concerts may have additional restrictions. Please check individual event pages for specific restrictions.

Note: Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the venue. There is no claim-check area to store items. We ask that our guests avoid bringing prohibited items and return items to car prior to entry. Prohibited items may be discarded by owner without compensation from venue. 

Event patrons and guests who violate the Code of Conduct will be subject to ejection without refund. Bethel Woods management reserves the right to discontinue the sale of alcohol at any time. 

What are the Healey Brothers Parking Lot guidelines?

Bethel Woods Center for the Arts prides itself in being a safe, family friendly environment.  In order to provide for the highest level of safety and convenience for our guests, we have established the following guidelines for our parking lot areas.

  • Tailgating will be limited to the lined parking space and the area directly behind or in front of each vehicle. Tailgating is also permitted on the grass medians that separate the parking lots and the parking lots from the roadways
  • ONE CAR=ONE SPACE. The blocking of the drive lane is prohibited
  • All tables, chairs, coolers, barbeques, etc. must be kept within the parking stall
  • Canopies (overhead covering only- no sides) exceeding 8' x 8' footprint and vehicles measuring more than 18' in length and/or 8' in width are not permitted to park in a lined parking space. Tents (enclosed structures with sides) are NOT permitted at all
  • The saving of parking spaces will not be permitted. Groups wanting to tailgate together should arrive together
  • Drive aisles must be kept clear at all times for free access of fire lanes for emergency vehicles
  • Drones or any unmanned aerial vehicles are strictly prohibited
  • Please drink responsibly during pre-concert tailgating since guests who appear to be impaired may not be permitted to enter the venue, and forfeit their ticket at their expense.
  • Grills are permitted for tailgating enjoyment, provided guests do so only in the same space occupied by their vehicle. Propane gas grills only, no charcoal
  • Open fires (fire pits, bon fires) are not permitted
  • All guests should cross roadways at the designated crosswalks, walk in the designated pedestrian walkways, and should NOT walk on Hurd Road or West Shore Road

General parking at Bethel Woods is free of charge. Please be wary of local neighbors with homemade parking signs. These parking areas are typically a longer walking distances to the venue and are not safely accessible from the venue. For your safety, please park in official designated Bethel Woods parking areas. 

How early should I plan to arrive for a pavilion concert?

Plan to arrive early. Allow yourself a minimum of 20 minutes to walk from your car to the Pavilion stage seating area.

Can I see the Pavilion Stage and hear music from the lawn area?

The general admission lawn seating area is designed with an incline in order to provide optimum sound and sight lines to the main stage.

Can I bring my own lawn chair or blanket?

Lawn chairs are NOT permitted to be brought into the venue. For your safety and convenience, Bethel Woods offers lawn chairs appropriate for the slope of the lawn. These chairs are available for $6.00 rental at the Box Office or for PURCHASE ON OUR WEBSITE in advance, or directly at the Lawn Chair Tent located at the top of the lawn in Festival Plaza (ask any staff member to guide you).

Blankets are permitted for use on the lawn.

Once I enter the venue, can I leave and return?

For safety reasons, Bethel Woods has a “no re-entry" policy. We recommend that our guests bring the items they will need with them and a light sweater or jacket as evenings can get cooler.

Can I bring food?

You may bring food (in 1 gallon Zip-loc style bag per person) and two (2) factory sealed 20 oz. bottles of water per person.  Water must be in liquid form (not frozen) and NO OTHER beverages are permitted (Includes soda, power/energy drinks, juice, etc.) No outside alcohol is permitted inside the venue.

Can I smoke at Bethel Woods?

Bethel Woods has designated smoking areas at the rear walkway at the TOP of the lawn hill. Smoking is limited to this designated area only. There is NO SMOKING on the lawn, in the Pavilion or on the pathways. This includes the use of electronic cigarettes, e-cigarettes, cigars, pipes, and chewing tobacco. Non-compliance may result in a removal from the facility.

Are there video screens?

Yes, video screens are used for most Pavilion Stage performances and are located on both sides of the stage, as well as on the outside of the Pavilion facing the lawn

If it starts to rain, can I take an empty seat under the pavilion?

Sorry, no. All guests sitting under the pavilion are required to hold a ticket for a pavilion seat. But, if it rains, you may visit our Box Office or Lawn Chair Booth to upgrade your ticket to a pavilion seat, if inventory is available. Bethel Woods is an outdoor facility and the performances are not cancelled due to inclement weather. We urge our guests to be prepared by tuning into local radio stations for information on the day’s weather forecast.

What happens in the event of inclement weather?

All shows are “Rain or Shine” and will not be canceled due to inclement weather. In the event of inclement weather and/or poor road conditions, the performance will go on as scheduled as long as the performer or attraction is present. There will be no refunds, credits or exchanges offered.

Where can I find information concerning traffic or weather concerns on performance days?

Visit our website BethelWoodsCenter.org or follow us on Facebook. You can also tune into 102.1FM for up to the minute concert and traffic information.

Where and how can I purchase tickets to shows at Bethel Woods?

Tickets are available at the Bethel Woods Box Office, Ticketmaster or by phone 1-800-745-3000. General admission parking is free, and Premium Parking is available for $28.50 when you purchase your ticket.

Are there any discounts for children at Pavilion Stage concerts?

Children under 2 are allowed free on the lawn & children under 6 months old do not require a ticket to enter the pavilion. Some cultural performances may have youth discounts. See the performances page for more details.

Strollers, car seats, or baby carriers are permitted on the lawn. However, in the Pavilion, the child must sit on the parents lap. The stroller, car seat, or carrier can be parked just outside of the Pavilion aisles at your own risk. Please feel free to ask any staff member for assistance. 

Where can I pick up tickets before the Pavilion Stage performance?

Tickets can be picked up at the Will Call Table outside the Box Office on Hurd Road. Concert “will call” tickets can only be picked up when gates open on the day of show. Museum “will call” tickets can be picked up any time during normal business hours prior to your visit. Remember to bring your photo ID and the credit card you used for the ticket purchase.

How can I find out when tickets will go on sale for a particular performance?

By joining the Bethel Woods eClub you will be notified in advance about our season calendar of events. Click here to join eClub. Visit us on Facebook or Twitter.

What is a Season Lawn Pass?

For just $499.00 you can guarantee your place on the lawn all summer with the Season Lawn Pass, valid for general admission for the Lawn for ALL 2017 Pavilion concerts including “Pavilion Only” and SOLD OUT shows. Your Lawn Pass also includes a free lawn chair rental at each concert. The Lawn Pass is a great value, and it is transferable, so you can share it with friends, family or co-workers (Valid for one admission per event only).

Click here for more information

Can I refund or exchange my tickets?

All ticket sales are final. There are no refunds or exchanges.

Can tickets be reprinted if I have lost or misplaced them?

Yes. Contact customer service via your Ticketmaster account or call 1-800-653-8000.

Where do I park for a Pavilion or Event Gallery performances?

For General Parking, our parking staff will direct you to the appropriate general lots. For Museum or Event Gallery performances parking is in the main lot across from the Museum. For Pavilion Stage performances, Bethel Woods Members must have their official pass displayed in the windshield so that the parking staff may guide you to the appropriate lot.

Can I bring an umbrella into the venue?

Small hand-held unbrellas are allowed. No beach style or golf size umbrellas are permitted.

Can I bring my ipad/tablet or laptop?

NO. Laptops, tablets, iPads, Nooks or any form of electronic device is not permitted at any of our performances.

Can I bring my camera?

Small "point and shoot" cameras are allowed that fit within the pockets of jeans. However, larger  cameras including professional style or with removable lens are NOT permitted into the venue.

Proper Attire

We have a "No Shoes, No Shirt, No Entry" policy. For the safety of all guests, this policy is strictly enforced.

Standing and Dancing Policy

We are a live concert venue and you should expect guests to occasionally stand and dance, especially at rock and contemporary concerts.  We ask that all guests be mindful of those around them. If you need assistance with this matter, please seek out a Bethel Woods Guest Services staff member.

My lawn ticket has a seat location. Does that mean I have a designated spot on the lawn?

No. Our lawn is general admission. You may pick your seat on a first-come, first-serve basis. The seat location on your ticket is for Bethel Woods inventory tracking only. 

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