50th Anniversary Weekend

Travel Pass FAQs

• Can I download the travel pass electronically?

  No. Once you have registered for a Travel Pass, the pass will be mailed to the address you included during the registration process.

• Do I have to know what car I'm taking to register for the travel pass?

  No, the Travel Passes are transferrable by car but will be barcoded and linked to your ticket purchase.

• Do I have to print out tickets to prove that everyone in the car has one?

  All visitors within the vehicle must have an individual, unique ticket, which can be either a mobile or printed ticket. Mobile tickets must be accessed through the Ticketmaster App and must be able to be scanned. Screenshots, photos or printouts of mobile tickets will not be accepted.

• Do I have to print the travel pass out or will it be mailed to me?

  Once you have registered for a Travel Pass, the pass will be mailed to the address you included during the registration process. To update your address on file, please email travelpass@bethelwoodscenter.org or call Ticketmaster Customer Service at 1-800-653-8000.

• Do I have to register for multiple travel passes if I’m attending all the concerts?

  Yes. Travel Passes are unique to each day of Anniversary weekend (Thursday, Friday, Saturday and Sunday). You will receive a separate email for each event you have purchased tickets for.

   Therefore, you are required to register for a Travel Pass for each of the date(s) of your corresponding ticket(s). For example, if you are attending Film on the Field on Thursday and the Santana concert on Saturday, you need to register for a Thursday Travel Pass and a Saturday Travel Pass.

• How long do I have to apply for my Travel Pass?

  Please apply for your Travel Pass as soon as possible to ensure that we can get it mailed to you. If you miss the cutoff date for mailing you will have to stop at the Satellite Checkpoint at Pucky Huddle Road to have your tickets validated and to receive your parking pass.

• I already purchased a Premium Parking pass. Do I still need to register for a travel pass?

  Yes. All ticketed guests, including those with Premium Parking are required to register for a Travel Pass. Please ensure that you display both so that you may enter the roadways into the venue and get directed to the appropriate parking area.

• I am picking up my tickets the day of the event at will call, what should I do about my Travel Pass?

  Please still register for your Travel Pass using the email and code you are sent as a ticket buyer. Details about will call and ticket pickup will be communicated via email.

• I am taking a shuttle bus to the venue, do I still need a travel pass?

  No. Thank you for using a shuttle service. We are working closely with our bussing partners and local hotels to ensure they have the proper verification needed to enter the site.  

• I am traveling and will not be able to receive my travel passes via the mail, what should I do?

  Please know we are working hard to mail the travel passes to the address provided at checkout ASAP. Our target mailing date is August 5^th. If you are traveling before that date and will be unable to receive your pass via the mail, you will be able to pick up your passes at a satellite station located at Pucky Huddle road. A parking attendant will direct you to the location where you will be able to receive your pass.

   

• I bought a ticket from someone, but they never sent me a travel pass, what should I do?

  Please attempt to reach the original purchaser of the ticket. The link to their Travel Pass should be in their email. For further help, please email travelpass@bethelwoodscenter.org.

• I can't print out my tickets, how do I prove that I have one?

  You can obtain the mobile version of your ticket by downloading the Ticketmaster app and logging into your account.

• I forgot my pass, what should I do?

  In the event that you arrive to the security checkpoints without a Travel Pass, your vehicle will be delayed and rerouted by law enforcement to a Satellite Checkpoint on Pucky Huddle Road. We will invalidate your existing pass, evaluate your claim and if needed provide you with a new pass for a $20 reprint fee.

• I only purchased four tickets but my party is coming from two different directions. Can we obtain a second travel pass?

  To request an additional Travel Pass, please email travelpass@bethelwoodscenter.org explaining the reason for your request, at which time, it will be reviewed by a member of our staff.

• I purchased six tickets but we can’t all fit in one car. What do I do?

  Orders of 5 or more tickets are automatically validated for one additional Travel Pass through your password during the registration process. If you have an order of 5 or more tickets and encounter any issues obtaining your second Travel Pass, please email: travelpass@bethelwoodscenter.org

• I purchased tickets for one Anniversary Weekend day but want to visit the Museum on a different Anniversary Weekend day. Will I be able to do so?

  No. The Museum is only open to ticketholders on the date of their valid concert ticket. The Museum at Bethel Woods will offer extended hours the weekend before Anniversary Weekend (August 10th-14th) from 9AM-9PM as well as the weekend following (August 19th-25th).

• I resold tickets via Ticketmaster and do not have the contact info for those I sold them to, am I still responsible for sending them a travel pass?

  Yes. As the original purchaser of the tickets, you are responsible for issuing the Travel Pass registration information to your transferred ticket buyers.

• Is there a limit on how many travel passes I can get?

  Yes. Only 1 Travel Pass will be issued per order. Orders of 5 or more tickets can register for one additional Travel Pass, which will be automatically validated by your password.

• I’m a Bethel Wood Member/Box Holder and I already have a season long parking pass. Do I still need to register for a travel pass?

  Yes. All ticketed guests, including Bethel Woods Members and Season Boxholders are required to register for a Travel Pass. Please ensure that you display both so that you may enter the roadways into the venue and get directed to the appropriate parking area.

• My concert tickets are on my mobile phone. Is that sufficient that I have proof of concert tickets?

  Yes, valid tickets that can be scanned are sufficient. Please ensure you use the Ticketmaster App, passbook, or similar, to ensure you can access your tickets without service or interruption.

• My password is not working. What do I do?

  Please contact Ticketmaster Customer Service at 1-800-653-8000.

• What happens if I do not know my login information to register for a Travel Pass?

  If you do not know your Ticketmaster login information, click “Forgot Password?” on the Ticketmaster login page and proceed through the steps to reset your password. If you are unable to reset your password, you will have contact Ticketmaster customer service (1-800-653-8000) and create a new account. 

• When will I receive my Travel Pass?

  Depending on your location you should expect to receive your Travel Pass 3 to 4 days prior to the event you registered for.

• Will this take a long time and make the line go slow?

  We are taking the necessary precautions and implementing procedures in order to ensure that our visitors have the best experience possible, both within the venue and in the surrounding area and community. As a result, traveling to and from the venue is expected to take longer than usual. In effort to reduce travel and wait times, we ask that visitors plan ahead and follow the policies and procedures being implemented, both in advance of and during the event dates. Plan to arrive early and enjoy the pre-event festivities. And don't forget to be patient and stay positive!