COVID-19 GUIDELINES

Last Updated: April 19, 2021 at 9:30 AM

Fountain and museum building

Getting back to Bethel Woods.

We look forward to welcoming you back to our beautiful, outdoor campus again. The comfort, safety, and well-being of our patrons, artists, volunteers, and staff is our top priority. Please see below for guidelines and protocols we're enacting to keep our guests and staff safe, healthy, and enjoying their time spent at Bethel Woods. We thank you in advance for your cooperation and participating in ensuring we can continue programming. Please know that all venue protocols will be updated based on guidance from the CDC and New York State.

COVID-19 FAQs

  • Are masks required?

    Masks must be worn at all times by patrons (ages 2+).

  • How can I have a contactless experience?

    We are committed to a touchless experience and have implemented the following measures to keep our guests and staff safe. When attending an event at Bethel Woods, we encourage you to have your tickets downloaded onto your Ticketmaster app prior to your arrival to ensure a seamless entry into the venue. Should you need to purchase a ticket upon arrival, all transactions will be handled by way of contactless purchasing at ticket windows.

  • What are Bethel Woods' health and safety protocols?

    Stringent protocols have been put into place throughout our offices and buildings to fight the spread of viruses. These include:

    • Adding additional alcohol-based hand sanitizer stations in both public and non-public areas
    • Increased frequency in cleaning and disinfecting of high traffic areas of all buildings, offices, public spaces, etc.
    • Increased signage outlining advisable precautions (e.g., handwashing)
    • Ensuring soap and paper product are stocked in restrooms
    • Suspended non-essential company travel
    • Advising staff who are experiencing symptoms or may have come in contact with the virus to immediately seek medical attention and stay home.

  • What are your cleaning policies?

    After closing each evening, the entire museum building will undergo a full disinfection of all surfaces. High traffic surfaces will be disinfected frequently. In addition to MERV-13 rated filters, each of The Museum’s air handling system is equipped with ultraviolet germicidal disinfection equipment.

    High-touch surfaces and volume areas (door handles, counters, and tables, etc.) are being cleaned and disinfected regularly.

  • What are your food handling guidelines in the cafe?

    The cafe will be open with a limited menu every day 10:30 AM - 2:30 PM.  All food will be carefully prepared, protected, and assembled by employees wearing full personal protective equipment (PPE).

  • What is your policy on social distancing?

    As it stands, we are asking that you are mindful of the distance between you and other parties, and keep the CDC recommended distance of six feet. 

  • Where can I find out more about the coronavirus?

    The Center for Disease Control and Prevention has a wealth of information available about the latest on the coronavirus. Visit cdc.gov/COVID19.

  • Will testing or proof of vaccination be required?

    According to NYS guidelines at this time proof of a negative test or full vaccination will be required.

  • Will you have adequate hand sanitizing stations?

    Touch-free hand sanitizing fixtures will be located in various places around the campus, in the restrooms, and in The Museum.

Concert Ticket Refund Policy

Please note this does not apply to tickets purchased from third party sources or resellers.

Please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available. If you have any questions or concerns, please click here to find more information or reach out to Ticketmater’s Fan Support for assistance.

Postponements

  • Tickets will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced.
  • Emails will be sent to ticket holders notifying them of their options.
  • If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced.
  • Please note: If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.
  • There will only be one refund window offered per show. If the refund window is activated after 60 days, there will not be another window once the new date is set.

Rescheduled Events

  • Tickets will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced.
  • Emails will be sent to ticket holders notifying them of their options.
  • If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced.

Cancellations

  • No action is required
  • Tickets purchased via Ticketmaster will be automatically refunded for the ticket price plus applicable service charges. (The cost of UPS shipping and merchandise will not be refunded.) 
  • Due to the unprecedented volume of cancelations, please note that you should expect to receive a refund in as soon as 30 days.
  • All other purchasers should contact their original point of purchase for a full refund.
  • Please note: If you would like to donate the cost of your ticket(s) to support access to education programs and ongoing preservation efforts at Bethel Woods Center for the Arts as a tax-deductible contribution, you can do so immediately by visiting the page of your cancelled event.

 

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Museum Health & Safety Guidelines

Beginning Saturday, April 3, The Museum at Bethel Woods will be open every day, 10 AM - 5 PM.

  • Masks are required for all guests within The Museum building.
  • Some interactives within the exhibit will be turned off or modified for guests safety. 
  • The Museum Theater seating will be adapted to allow for adequate distancing. 
  • The grounds, monument, and Bindy Bazaar Trails will open to the public daily beginning May 1.
  • Masks are not required on the grounds and on the Bindy Bazaar trails as long as social distancing is possible.
  • After closing each evening, the entire museum building will undergo a full disinfection of all surfaces. High traffic surfaces will be disinfected frequently.
  • In addition to MERV-13 rated filters, each of The Museum’s air handling system is equipped with ultraviolet germicidal disinfection equipment.
  • The cafe will be open with a limited menu every day 10:30 AM - 2:30 PM. View menu here.

Ticket Refund FAQs

  • How long do I have to decide which refund option is right for me?

    If you receive an email that your event has been cancelled or given a new rescheduled date, you will have 30 days to choose which option is best for you.

  • What happens if my show has been postponed for more than 60 days?

    If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time. There will only be one refund window offered per show. If the refund window is activated after 60 days, there will not be another window once the new date is set.

  • When will I receive information about my refund options if my show has been canceled or rescheduled?

    Refund options will be shared directly with ticket holders via email if a show has been cancelled or new dates for a rescheduled show have been given. Those who had tickets to a rescheduled show (with a new date announced) in March or April will receive an email directly with their specific options starting May 1st and will have 30 days to make a selection.

    If any shows cancel or get rescheduled with a new date after May 1st, fans will be notified directly via email with their specific options and will have 30 days from when they receive their email to make a selection. If your show was cancelled before May 1, your refund is already in process.

    Refunds will be issued for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded.

  • What if my show is being rescheduled but a new date has not been announced yet?

    If your show is being rescheduled, you will be able to select your refund option once the new date is announced. If a new date is not announced within 60 days, we will open the refund window at that point. Please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.

  • What if my show has not been canceled or rescheduled?

    Refund options are only available for cancelled shows or if your show has been rescheduled to a new date that you can no longer attend. If you have any questions about the status of your event, please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.

  • What do I do if I did not receive a refund but my show has been canceled or rescheduled?

    First, be sure your show has officially been cancelled or rescheduled with a new date by checking Ticketmaster’s Event Status Page. If it is listed as cancelled or rescheduled with a new date on the site and you did not receive an email, please reach out to your point of purchase.

  • What if I purchased tickets to a Bethel Woods event through a secondary or resale website?

    You will need to reach out to your original point of purchase for your ticket options.

  • If I request a full refund, when will I receive my money?

    You should expect to receive your refund in as soon as 30 days.

    Refunds will be issued for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded.

  • What if I bought tickets to a show after the rescheduled date was announced?

    If you buy tickets after the rescheduled date has been announced, they will not be eligible for a refund offer.

  • What are my options if I purchased tickets at the Box Office?

    If you purchased tickets to a show at the Box Office that has been cancelled or rescheduled with a new date , you will have the ability receive your refund in person 30 days from when the box office reopens. For the latest Box Office information, please check back here or call 845-583-2000 to confirm hours of operation.

  • How do I get a refund if I pre-purchased an upgrade or an add-on to my original ticket? (i.e. lawn chair, premium parking, Green Room, etc.)

    If you choose to keep your tickets to a rescheduled show with a new date, your upgrade or add-on will be honored. Should you select any of the above refund options for a cancelled or rescheduled show, the cost of your upgrade will be fully refunded to your original payment method.

  • What are my refund options if I purchased a Lawn Pass and an included show has been canceled or rescheduled?

    Given that Lawn Pass is designed to provide you with access to amazing concerts for the entire 2020 season, it is excluded from individual refund offers. Your Lawn Pass will be honored for all eligible shows in 2020. We are continuing to monitor the situation closely and will email you directly regarding any changes.

  • What are my refund options if I purchased a Megaticket and an included show has been canceled or rescheduled?

    If a show within your Megaticket package has been canceled, you will be automatically refunded for that portion of the Megaticket.