COVID-19 GUIDELINES

Last Updated: April 6, 2022 | 12:15 PM

Fountain and museum building

The comfort, safety, and well-being of our patrons, artists, volunteers, and staff is our top priority. Please see below for guidelines and protocols we're enacting to keep our guests and staff safe, healthy, and enjoying their time spent at Bethel Woods. We thank you in advance for your cooperation and participation.

General Policy 

In the best interest of fans and staff, we are monitoring local COVID-19 trends and will meet or exceed protocols mandated by local governments. By purchasing tickets to an event, you are agreeing to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to: wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test.

Check back often for updates to your event venue website as guidelines are subject to change.

EXCEPTIONS:

ALL attendees of the following shows are to have received a negative COVID-19 test within 48-hours prior to entering the venue OR be fully vaccinated against COVID-19:

In attending the event, you certify and attest that you and all individuals in your party attending the event will abide by the following regulations:   

  • All fans will provide printed proof of a negative COVID-19 test within 48-hours prior to entering the venue, OR will be fully vaccinated against COVID-19 (at least two weeks after final dose) at the time of the event and provide proof of vaccination - either the original vaccination card or a printed copy of the vaccination card.
  • Unvaccinated fans under 5 years of age, or fans with a valid medical note preventing vaccination, will be required to take a COVID-19 diagnostic test within 48-hours before the event and will provide proof of negative result prior to entering the venue.
  • These regulations will apply to all members of your party before they are allowed entry to the event and to any users of the tickets purchased by you.

COVID-19 FAQs

  • Will testing or proof of vaccination be required?

    No. New York State lifted COVID-19 restrictions on June 15th, therefore vaccinations and/or testing will not be required for entry into large-scale outdoor venues, such as Bethel Woods Center for the Arts. Those who are not vaccinated, however, are responsible for wearing a mask, per Federal CDC guidance.

  • What about children?

    Children 12 and under, who are not eligible to receive the COVID-19 vaccine, must wear a mask.

  • Are masks required?

    Concert attendees who are vaccinated do not need to wear a mask. While guests will not be required to show proof of COVID-19 vaccinations, unvaccinated individuals are asked to still wear a mask.

Concert Ticket Refund Policy

Please note this does not apply to tickets purchased from third party sources or resellers.

Please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available. If you have any questions or concerns, please click here to find more information or reach out to Ticketmater’s Fan Support for assistance.

Postponements

  • Tickets will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced.
  • Emails will be sent to ticket holders notifying them of their options.
  • If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced.
  • Please note: If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.
  • There will only be one refund window offered per show. If the refund window is activated after 60 days, there will not be another window once the new date is set.

Rescheduled Events

  • Tickets will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced.
  • Emails will be sent to ticket holders notifying them of their options.
  • If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced.

Cancellations

  • No action is required. 
  • Tickets purchased via Ticketmaster will be automatically refunded for the ticket price plus applicable service charges. (The cost of UPS shipping and merchandise will not be refunded.) 
  • Due to the unprecedented volume of cancelations, please note that you should expect to receive a refund in as soon as 30 days.
  • All other purchasers should contact their original point of purchase for a full refund.
  • Please note: If you would like to donate the cost of your ticket(s) to support access to education programs and ongoing preservation efforts at Bethel Woods Center for the Arts as a tax-deductible contribution, you can do so immediately by visiting the page of your cancelled event.

Ticket Refund FAQs

  • How long do I have to decide which refund option is right for me?

    If you receive an email that your event has been cancelled or given a new rescheduled date, you will have 30 days to choose which option is best for you.

  • What happens if my show has been postponed for more than 60 days?

    If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time. There will only be one refund window offered per show. If the refund window is activated after 60 days, there will not be another window once the new date is set.

  • When will I receive information about my refund options if my show has been canceled or rescheduled?

    Refund options will be shared directly with ticket holders via email if a show has been cancelled or new dates for a rescheduled show have been given. Those who had tickets to a rescheduled show (with a new date announced) in March or April will receive an email directly with their specific options starting May 1st and will have 30 days to make a selection.

    If any shows cancel or get rescheduled with a new date after May 1st, fans will be notified directly via email with their specific options and will have 30 days from when they receive their email to make a selection. If your show was cancelled before May 1, your refund is already in process.

    Refunds will be issued for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded.

  • What if my show is being rescheduled but a new date has not been announced yet?

    If your show is being rescheduled, you will be able to select your refund option once the new date is announced. If a new date is not announced within 60 days, we will open the refund window at that point. Please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.

  • What if my show has not been canceled or rescheduled?

    Refund options are only available for cancelled shows or if your show has been rescheduled to a new date that you can no longer attend. If you have any questions about the status of your event, please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.

  • What do I do if I did not receive a refund but my show has been canceled or rescheduled?

    First, be sure your show has officially been cancelled or rescheduled with a new date by checking Ticketmaster’s Event Status Page. If it is listed as cancelled or rescheduled with a new date on the site and you did not receive an email, please reach out to your point of purchase.

  • What if I purchased tickets to a Bethel Woods event through a secondary or resale website?

    You will need to reach out to your original point of purchase for your ticket options.

  • If I request a full refund, when will I receive my money?

    You should expect to receive your refund in as soon as 30 days.

    Refunds will be issued for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded.

  • What if I bought tickets to a show after the rescheduled date was announced?

    If you buy tickets after the rescheduled date has been announced, they will not be eligible for a refund offer.

  • What are my options if I purchased tickets at the Box Office?

    If you purchased tickets to a show at the Box Office that has been cancelled or rescheduled with a new date , you will have the ability receive your refund in person 30 days from when the box office reopens. For the latest Box Office information, please check back here or call 845-583-2000 to confirm hours of operation.

  • How do I get a refund if I pre-purchased an upgrade or an add-on to my original ticket? (i.e. lawn chair, premium parking, Green Room, etc.)

    If you choose to keep your tickets to a rescheduled show with a new date, your upgrade or add-on will be honored. Should you select any of the above refund options for a cancelled or rescheduled show, the cost of your upgrade will be fully refunded to your original payment method.