COVID-19 GUIDELINES

Masks must be worn at all times by patrons (ages 2+).

We are committed to a touchless experience and have implemented the following measures to keep our guests and staff safe. When attending an event at Bethel Woods, we encourage you to have your tickets downloaded onto your Ticketmaster app prior to your arrival to ensure a seamless entry into the venue. Should you need to purchase a ticket upon arrival, all transactions will be handled by way of contactless purchasing at ticket windows.

Stringent protocols have been put into place throughout our offices and buildings to fight the spread of viruses. These include:

• Adding additional alcohol-based hand sanitizer stations in both public and non-public areas
• Increased frequency in cleaning and disinfecting of high traffic areas of all buildings, offices, public spaces, etc.
• Increased signage outlining advisable precautions (e.g., handwashing)
• Ensuring soap and paper product are stocked in restrooms
• Suspended non-essential company travel
• Advising staff who are experiencing symptoms or may have come in contact with the virus to immediately seek medical attention and stay home.

After closing each evening, the entire museum building will undergo a full disinfection of all surfaces. High traffic surfaces will be disinfected frequently. In addition to MERV-13 rated filters, each of The Museum’s air handling system is equipped with ultraviolet germicidal disinfection equipment.

High-touch surfaces and volume areas (door handles, counters, and tables, etc.) are being cleaned and disinfected regularly.

The cafe will be open with a limited menu every day 10:30 AM - 2:30 PM.  All food will be carefully prepared, protected, and assembled by employees wearing full personal protective equipment (PPE).

As it stands, we are asking that you are mindful of the distance between you and other parties, and keep the CDC recommended distance of six feet. 

The Center for Disease Control and Prevention has a wealth of information available about the latest on the coronavirus. Visit cdc.gov/COVID19.

According to NYS guidelines at this time proof of a negative test or full vaccination will be required.

Touch-free hand sanitizing fixtures will be located in various places around the campus, in the restrooms, and in The Museum.

If you receive an email that your event has been cancelled or given a new rescheduled date, you will have 30 days to choose which option is best for you.

If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time. There will only be one refund window offered per show. If the refund window is activated after 60 days, there will not be another window once the new date is set.

Refund options will be shared directly with ticket holders via email if a show has been cancelled or new dates for a rescheduled show have been given. Those who had tickets to a rescheduled show (with a new date announced) in March or April will receive an email directly with their specific options starting May 1st and will have 30 days to make a selection.

If any shows cancel or get rescheduled with a new date after May 1st, fans will be notified directly via email with their specific options and will have 30 days from when they receive their email to make a selection. If your show was cancelled before May 1, your refund is already in process.

Refunds will be issued for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded.

If your show is being rescheduled, you will be able to select your refund option once the new date is announced. If a new date is not announced within 60 days, we will open the refund window at that point. Please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.

Refund options are only available for cancelled shows or if your show has been rescheduled to a new date that you can no longer attend. If you have any questions about the status of your event, please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.

First, be sure your show has officially been cancelled or rescheduled with a new date by checking Ticketmaster’s Event Status Page. If it is listed as cancelled or rescheduled with a new date on the site and you did not receive an email, please reach out to your point of purchase.

You will need to reach out to your original point of purchase for your ticket options.

You should expect to receive your refund in as soon as 30 days.

Refunds will be issued for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded.

If you buy tickets after the rescheduled date has been announced, they will not be eligible for a refund offer.

If you purchased tickets to a show at the Box Office that has been cancelled or rescheduled with a new date , you will have the ability receive your refund in person 30 days from when the box office reopens. For the latest Box Office information, please check back here or call 845-583-2000 to confirm hours of operation.

If you choose to keep your tickets to a rescheduled show with a new date, your upgrade or add-on will be honored. Should you select any of the above refund options for a cancelled or rescheduled show, the cost of your upgrade will be fully refunded to your original payment method.

Given that Lawn Pass is designed to provide you with access to amazing concerts for the entire 2020 season, it is excluded from individual refund offers. Your Lawn Pass will be honored for all eligible shows in 2020. We are continuing to monitor the situation closely and will email you directly regarding any changes.

If a show within your Megaticket package has been canceled, you will be automatically refunded for that portion of the Megaticket.