CORONAVIRUS (COVID-19)

Last Updated: July 8, 2020 at 12:46 PM

Fountain and museum building

A Message From Our CEO, Eric Frances

Due to the ongoing COVID-19 pandemic, Bethel Woods Center for the Arts has announced the cancellation of the 2020 pavilion concert season. Please watch this video for a statement from our CEO. 

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Eric Still

Ticket holders, Members and Season Lawn Pass holders have the option to

  1. Donate all or a portion of their ticket(s)/membership value to help sustain Bethel Woods and continue programming and preservation efforts at the historic site.

  2. Defer their value to respective 2021 events, memberships or season lawn passes.

  3. Receive a full refund.

Single Ticket Buyers: Changes are communicated directly to ticket holders via email as new details are made available. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.

Members: To begin the process please visit the membership page, here. 

Season Lawn Pass Holders: To begin the process please visit the season lawn pass page, here. 

Donations will help to sustain us through this crisis and fund programming, preservation, and presentation efforts. Any donation of tickets, memberships and season lawn passes will be matched by a generous member of the Board of Trustees.

Re-Opening Bethel Woods

The Museum at Bethel Woods will be open 10AM-5PM every day beginning July 13

Here's what you need to know:

  • There will be no food or beverage service available.
  • After closing each evening, the entire museum building will undergo a full disinfection of all surfaces. High traffic surfaces will be disinfected on an hourly basis. 
  • In addition to MERV-13 rated filters, each of The Museum’s air handling system is equipped with ultraviolet germicidal disinfection equipment.

Ticketing:

  • No more than 25% maximum occupancy will be allowed - we recommend purchasing your ticket in advance.
  • All ticketing transactions will occur at the exterior Box Office windows with credit cards or exact change only.  
  • Tickets will not be sold to guests without PPE.

Purchase Your Museum Ticket Here

Indoor exhibitions:

  • Masks are required for all guests within The Museum building.
  • Some interactive's within the exhibit will turned off or modified for guests safety. 
  • The Museum Theater seating will be adapted to allow for adequate distancing. 
  • Due to spatial constraints, the Special Exhibit Lights, Color, Fashion, as well as the Crossroads Exhibit Gallery - Raising Our Voices will not open until 2021.

Outdoor exhibitions: 

The grounds, monument, and Bindy Bazaar Trails will open to the public daily.

Bethel Woods Mission & COVID-19

Our mission to inspire, educate and empower will remain strong through this crisis. Our flower-growing project, Growing Hope, has brought 2,500 kits to the community and is helping students stay creative and connected during the COVID-19 outbreak. All participants are invited back to the historic site later in the year for a planting of a peace garden on the historic festival field. 

For ways to stay connected and inspired at home

We created our At Home page - with art projects, videos from our teaching artists, and more ways to stay creative and connected during these times of uncertainty. Share with us what you've made on social by using #BWatHome

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Ticket Refund Policy

Please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available. If you have any questions or concerns, please click here to find more information or reach out to Ticketmater’s Fan Support for assistance.

Postponements

Tickets will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced. Emails will be sent to ticket holders notifying them of their options. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time. There will only be one refund window offered per show. If the refund window is activated after 60 days, there will not be another window once the new date is set.

Rescheduled Events

Tickets will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced. Emails will be sent to ticket holders notifying them of their options. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced.

Cancellations

No action is required. Tickets purchased via Ticketmaster will be automatically refunded for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded. Due to the unprecedented volume of cancelations, please note that you should expect to receive a refund in as soon as 30 days. All other purchasers should contact their original point of purchase for a full refund.

If you would like to donate the cost of your ticket(s) to support access to education programs and ongoing preservation efforts at Bethel Woods Center for the Arts as a tax-deductible contribution, you can do so immediately by visiting the page of your cancelled event.

Ticket Refund FAQs

  • How long do I have to decide which refund option is right for me?

    If you receive an email that your event has been cancelled or given a new rescheduled date, you will have 30 days to choose which option is best for you.

  • What happens if my show has been postponed for more than 60 days?

    If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time. There will only be one refund window offered per show. If the refund window is activated after 60 days, there will not be another window once the new date is set.

  • When will I receive information about my refund options if my show has been canceled or rescheduled?

    Refund options will be shared directly with ticket holders via email if a show has been cancelled or new dates for a rescheduled show have been given. Those who had tickets to a rescheduled show (with a new date announced) in March or April will receive an email directly with their specific options starting May 1st and will have 30 days to make a selection.

    If any shows cancel or get rescheduled with a new date after May 1st, fans will be notified directly via email with their specific options and will have 30 days from when they receive their email to make a selection. If your show was cancelled before May 1, your refund is already in process.

    Refunds will be issued for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded.

  • What if my show is being rescheduled but a new date has not been announced yet?

    If your show is being rescheduled, you will be able to select your refund option once the new date is announced. If a new date is not announced within 60 days, we will open the refund window at that point. Please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.

  • What if my show has not been canceled or rescheduled?

    Refund options are only available for cancelled shows or if your show has been rescheduled to a new date that you can no longer attend. If you have any questions about the status of your event, please continue to check Ticketmaster’s Event Status Page and note that any changes in event schedules are being communicated directly to ticket holders via email as new details are made available.

  • What do I do if I did not receive a refund but my show has been canceled or rescheduled?

    First, be sure your show has officially been cancelled or rescheduled with a new date by checking Ticketmaster’s Event Status Page. If it is listed as cancelled or rescheduled with a new date on the site and you did not receive an email, please reach out to your point of purchase.

  • What if I purchased tickets to a Bethel Woods event through a secondary or resale website?

    You will need to reach out to your original point of purchase for your ticket options.

  • If I request a full refund, when will I receive my money?

    You should expect to receive your refund in as soon as 30 days.

    Refunds will be issued for the ticket price plus applicable service charges. The cost of UPS shipping and merchandise will not be refunded.

  • What if I bought tickets to a show after the rescheduled date was announced?

    If you buy tickets after the rescheduled date has been announced, they will not be eligible for a refund offer.

  • What are my options if I purchased tickets at the Box Office?

    If you purchased tickets to a show at the Box Office that has been cancelled or rescheduled with a new date , you will have the ability receive your refund in person 30 days from when the box office reopens. For the latest Box Office information, please check back here or call 845-583-2000 to confirm hours of operation.

  • How do I get a refund if I pre-purchased an upgrade or an add-on to my original ticket? (i.e. lawn chair, premium parking, Green Room, etc.)

    If you choose to keep your tickets to a rescheduled show with a new date, your upgrade or add-on will be honored. Should you select any of the above refund options for a cancelled or rescheduled show, the cost of your upgrade will be fully refunded to your original payment method.

  • What are my refund options if I purchased a Lawn Pass and an included show has been canceled or rescheduled?

    Given that Lawn Pass is designed to provide you with access to amazing concerts for the entire 2020 season, it is excluded from individual refund offers. Your Lawn Pass will be honored for all eligible shows in 2020. We are continuing to monitor the situation closely and will email you directly regarding any changes.

  • What are my refund options if I purchased a Megaticket and an included show has been canceled or rescheduled?

    If a show within your Megaticket package has been canceled, you will be automatically refunded for that portion of the Megaticket.

COVID-19 FAQs

  • What adjustments have been made at Bethel Woods?

    Stringent protocols have been put into place throughout our offices and buildings to fight the spread of viruses. These include adding additional alcohol-based hand sanitizer stations, in both public and non-public areas; increased frequency in cleaning and disinfecting of high traffic areas of all buildings, offices, public spaces, etc.; increased signage outlining advisable precautions (e.g., handwashing); ensuring soap and paper product are stocked in restrooms; suspended non-essential company travel; and advising staff who are experiencing symptoms or may have come in contact with the virus to immediately seek medical attention and stay home.

  • Where can I find out more about the coronavirus?

    The Center for Disease Control and Prevention has a wealth of information available about the latest on the coronavirus. Visit cdc.gov/COVID19.