Santana with Earth, Wind & Fire

PREPARE FOR YOUR UPCOMING CONCERT

• NEVER MISS A MOMENT OF THE 2022 PAVILION SEASON

  Looking for more ways to have the best summer ever? Here's how:

  • Purchase a Season Lawn Pass, presented by Gulf Lubricants. Season Lawn Passes give you access to the lawn for ALL Pavilion concerts, including Pavilion-only and sold-out shows. Your pass includes a complimentary lawn chair. Can't make it to a show? Transfer to your friends or family with ease! LEARN MORE HERE.
  • Become a Member. With a level for every budget, Bethel Woods members enjoy early entry to concerts, VIP lounge access, preferred parking, and more. Beyond providing perks not available to the general public, your membership fuels our mission to deliver empowering education programs. LEARN MORE HERE.

• General Policies

  For the safety and convenience of all guests, every person and vehicle on premises are subject to search at the venue. This search may include the use of metal detectors and hand searches of individuals and carried items.

  • We strongly urge all guests to budget additional time for entry into the venue when planning their visits. Any item or property that could affect the safety of the venue, its occupants, or its property shall not be permitted into the venue. Bethel Woods reserves the right to prohibit or require removal of any items at their sole and absolute discretion. Any person that could affect the safety of the venue, its occupants, or its property shall be denied entry.
  • For everyone’s safety, Bethel Woods conducts bag check inspections and walk-through metal detection as part of security screening process.   All patrons are reminded to review our bag policy and prohibited items list before your arrival.  Upon your arrival at the security screening area be prepared to have your bag inspected and to remove all metal objects and place them in a provided container before walking through the metal detector.
  • The Box Office accepts will call from Ticketmaster only. We DO NOT accept will call from unauthorized ticketing companies or resellers. In order to pick-up tickets, you must have a photo ID and the credit card used to purchase tickets.
  • All events are “Rain or Shine." In the event of severe weather, such as lightning in the area, a performance may be delayed until the threat subsides. In these circumstances, guests may be asked to remain in their vehicles, or evacuated to their vehicles for safety. Information and updates will be available on 107.7 FM or via Bethel Woods social media channels. There will be no refunds, credits, or exchanges offered.
  • Allow at least 20 minutes to travel from your vehicle to the pavilion and lawn areas
  • No re-entry upon exiting
  • Shirts and shoes are required for entry
  • We are a live concert venue and you should expect guests to occasionally stand and dance, especially at rock, country, pop and contemporary concerts
  • Bethel Woods has designated smoking areas at the rear walkway at the TOP of the lawn hill. Smoking is limited to this designated area only. There is NO SMOKING on the lawn, in the Pavilion or on the pathways. This includes the use of electronic cigarettes, e-cigarettes, cigars, pipes, and chewing tobacco. Non-compliance may result in removal from the facility.

•  Please be aware we have gone cashless! 

   Please be aware we have gone cashless! MasterCard, Visa, American Express, and Discover Card are accepted.

  Cash will still be accepted in the Museum Shop and at the Box Office.

• Please Feel Welcome to Bring:

  • Blankets
  • Clear tote bags not to exceed 12”x6”x12”​
  • Small clutch purses no larger than 5.5x8.5” (palm size)
  • Hand-held umbrellas are allowed.  No beach style or ground mounted umbrellas are permitted.
  • Small hand-held cameras that fit in the pocket of jeans. Larger cameras, including professional cameras with multiple lens capabilities, are NOT permitted. Based on the restrictions of certain artists, this policy may vary. 
  • Stroller Wagons with Brakes for Children
  • Food: a single 1 gallon clear zip lock bag per person
  • Water (Revised March 2023)
    • PROHIBITED:
      • Unsealed plastic water bottles of any size
      • Metal/aluminum/non-plastic and glass reusable water or non-alcoholic bottles and cans, e.g. Yeti, Thermos, HydroFlask, canned sodas, etc.
      • Alcoholic beverages of any kind
    • PERMITTED:
      • A limit of two (2) factory sealed plastic water bottles (20 oz. or less) per person
      • A limit of one (1) empty, reusable non-metal/non-aluminum water bottle e.g., Nalgene bottles, Camelbaks, etc. (32 oz. or less) per person
        • Some artists may have more specific policies, such as the removal of lids or only allowing crushable, disposable bottles. We will do our best to communicate these policies as soon as we are made aware of them.

  Bethel Woods Souvenir Cup:

  The official Bethel Woods souvenir cup is a permitted item at Pavilion Concert entry, as per the reusable cup policy. Therefore, the Souvenir Cup can be reused outside of the cup purchase date. Refills can be redeemed throughout the Pavilion season ($8.00 Cup | $2.00 Refills)

  For the safety and convenience of all guests, every person and vehicle on premises is subject to search at the venue. This search may include the use of hand-held metal detectors and hand searches of individuals and carried items.

  We strongly urge all Guests to budget additional time for entry into the venue when planning their visits. Any item or property that could affect the safety of the venue, its occupants or its property shall not be permitted into the venue. Bethel Woods reserves the right to prohibit or require removal of any items at their sole and absolute discretion. Any person that could affect the safety of the venue, its occupants or its property shall be denied entry.

• What items are prohibited to bring into Bethel Woods concerts?

  • Lawn chairs (you may rent a lawn chair from us to use during a concert, however)
  • Travel mugs / plastic water jugs / bottles / Yetis / Nalgene bottles
  • Sporting equipment (including roller-blades, skateboards, bikes, hoverboards, and segways)
  • Bags including but not limited to: purses larger than a clutch bag, hard or soft coolers, briefcases, backpacks, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size.
  • Beach style umbrellas
  • Aerosol cans including bug spray and sunscreen
  • Firearms, knives, fireworks
  • Glass of any kind (including bottles)
  • Laser pointers
  • Hula Hoops
  • Selfie Sticks
  • Audio and video recording equipment
  • Drones or unmanned aerial vehicles
  • Tablets (including but not limited to iPads and Kindles as they are a distraction to other guests and the artists)
  • The use of charcoal grills are not permitted in the parking lots. Gas grills are permitted for use in the parking lots ONLY.
  • Some concerts may have additional restrictions. Please check individual event pages for specific restrictions.

  Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the venue. There is no claim-check area to store items. We ask that our guests avoid bringing prohibited items and return items to car prior to entry. Prohibited items may be discarded by owner without compensation from venue. 

  Event patrons and guests who violate the Code of Conduct, such as drunk and disorderly behavior or violation of any alcohol policy, will be subject to ejection without refund. Bethel Woods management reserves the right to discontinue the sale of alcohol at any time. 

• Where can I pick up tickets before a Pavilion stage performance?

  Tickets can be picked up at the Will Call Table outside the Box Office on Hurd Road. Concert “will call” tickets can only be picked up when gates open on the day of show. Museum “will call” tickets can be picked up any time during normal business hours prior to your visit. Remember to bring your photo ID and the credit card you used for the ticket purchase.

• Clear Bag Policy

  As part of our continued commitment to public safety, guests will be able to carry only the following style and size bag, package or container into the venue and WILL BE SUBJECT TO A THOROUGH SEARCH

  APPROVED BAGS INCLUDE:

  • CLEAR BAGS MADE OF PLASTIC, VINYL OR PVC AND DO NOT EXCEED 12" X 6" X 12" Items in the bag must be in clear plastic bags (Ziploc bag or similar)
  • ONE GALLON CLEAR PLASTIC FREEZER BAG (Ziploc bag or similar)
  • SMALL CLUTCH BAGS, APPROXIMATELY THE SIZE OF A HAND, WITH OR WITHOUT A HANDLE OR STRAP CAN BE TAKEN INTO THE VENUE WITH ONE OF THE CLEAR PLASTIC BAGS

  Click here for a visual of our Clear Bag Policy.

  PROHIBITED ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

  • Purses larger than a clutch bag, hard or soft coolers, briefcases, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size
  • An exception will be made for medically necessary items after proper inspection

  Please contact security at least 24 hours in advance to request an exception at 845-583-2000.

  • Clear bags are available for purchase at the Museum Shop, as well as at the main gates on concert dates, in the parking lots, and at the front gate merchandise tent. 
  • Please note: there will be express entry lanes available for those who travel light.

• If it starts to rain, can I take an empty seat under the Pavilion?

  All guests sitting under the pavilion are required to hold a ticket for a pavilion seat. But, if it rains, you may visit our Box Office or Lawn Chair Booth to upgrade your ticket to a pavilion seat, if inventory is available. Bethel Woods is an outdoor facility and the performances are not canceled due to inclement weather. We urge our guests to be prepared by tuning into local radio stations (WSUL 98.3, WVOS 95.5. THUNDER102 102.1) for information on the day’s weather forecast.

• What are your accessibility accommodations during a Pavilion show?

  Accessible Seating

  • A limited number of accessible seats are available for people with disabilities and one companion who would like to purchase tickets to Bethel Woods concerts. A limited number of tickets are also available for the hearing or sight impaired. Accessible seating tickets can be purchased directly from the Bethel Woods Box Office in-person or by telephone (845) 583-2000. Accessible seating areas are solely for people with disabilities and their companions.

  Services for the Hearing Impaired

  • Patrons with hearing impairments may purchase tickets for Bethel Woods events by calling (800) 943-4327, or use New York Relay by dialing 7-1-1, then (845) 583-2060.
  • Assistive Listening Devices are available for most Pavilion performances at no charge. The device is available by contacting a house Usher. A driver’s license or other valid ID will be required to secure a device. For more information, please call (845) 583-2009 or contact info@bethelwoodscenter.org.
  • Bethel Woods can provide sign language interpretation for guests with hearing disabilities. We ask that requests for this service be made 30 days prior to the event to ensure proper service and scheduling. Please call (845) 583-2009 or email info@bethelwoodscenter.org for more information on events that offer sign language interpretation.

  Increased Accessibility & Pedestrian Walkways

  • There are several paved and crushed gravel walking paths for walking from the Healey Brothers parking lots to the main gate. All walkways in the Handicap Parking Lot and on the grounds of Bethel Woods are paved or smooth brick. Guest Services personnel are positioned along these walkways if you need assistance.

  Accessible Transportation Services

  • A shuttle service is available starting 1½ hours prior to show time. This service is only available for patrons with disabilities (and one companion) who require transportation assistance. The shuttle runs from the designated Handicap Transport Tent located adjacent to Healey Brothers parking lot area “D”, to the lower house-right concession plaza near the main Pavilion stage. Note, this is not a general transportation service. In order to adequately provide assistance to our patrons with disabilities, we ask you to be considerate of its intent and purpose when requesting this service.
  • Bethel Woods now offers the use of a wheelchair accessible shuttle, which was designed, built and provided courtesy of Sam’s Towing & Recovery of Liberty, NY.

  Temporary Wheelchair Use

  • Bethel Woods has a limited number of wheelchairs available for patrons who need assistance transporting within the venue. Patrons may request Guest Services to provide wheelchair assistance at the Handicap Transport Depot Tent located in the lower house-right concession plaza near the main Pavilion stage.

  Restrooms

  • Bethel Woods features specially adapted restroom facilities for guests who use wheelchairs. All concession plaza restrooms are accessible to the disabled.

  Medical Aid

  • Medical aid is available onsite at the Medical Station located in the Festival Plaza concession building near the Great Lawn, across from Bethel Woods Drive. Medical aid can also be obtained from any location by contacting any Bethel Woods employee, including Guest Services, Security or Custodial Staff.

   

  Please call us at (845) 583-2000 or email info@bethelwoodscenter.org if you need more information, or if you have suggestions about access at Bethel Woods.

• I won tickets in a radio giveaway. How do I get my tickets?

  Congratulations! We will email your tickets to the address provided to the radio station 24-48 hours before the show. In the event you do not receive them, do not panic! We will have your name at the Box Office, and you can pick up your tickets the day of the show. 

• Make a day of it and visit The Museum!

  Present your concert ticket and explore The Museum at Bethel Woods for just $10! Offer valid the day of your concert through noon the following day.

• Commemorate the evening with a one-of-a-kind collectible.

  Be sure to stop by the merch tent or Museum Shop for your very own, limited edition Hatch Print poster, designed exclusively for tonight's show. 100% of proceeds from this sale support our mission to sustain arts education programs, expand historic preservation efforts, and build initiatives for our next generation of emerging artists.

  Posters will also be available online, provided there is inventory. Shop here.

• WALKING REQUIRED

  Please be aware that there is a significant amount of walking from the parking lots to the Main Entry into the venue, and then additional walking once through the Main Entry to the Pavilion stage. For those in need, we provide an ADA shuttle free of charge, which transports guests from Lot D to the concessions area on the right side of the amphitheater. Please note: Depending on where you are parked, getting to the shuttle area could also require an ample amount of walking. If this is a concern, we strongly encourage you to purchase a Premium Parking ticket in advance, which is available as soon as a concert is on sale. Premium Parking is located in Lot D, which is adjacent to the ADA Shuttle entry. 

  Additionally, parking areas for busses and oversized vehicles are located in Lots F & G, which are the furthest distance from the ADA Shuttle and Main Entry. Please consider this when choosing to arrive in a bus or oversized vehicle, as it will entail a significant amount of walking.