Employment Opportunities at Bethel Woods

Do you love music, the arts and a vibrant community?  Bethel Woods Center for the Arts is seeking an Associate Membership Manager to join its development team.  Experience in customer service and ticketing preferred.

The Associate Membership Manager will work closely with the Bethel Woods Membership Manager, the Development Team and the Box Office to oversee and grow the Bethel Woods Membership and Box Suite Program. 

The Associate Membership Manager will be responsible for daily data entry of memberships, providing excellent customer service via phone, email and in person, and assisting with administrative functions related to membership and box suite sales.

Membership Program

• Process membership and box suite sales, renewals, upgrades and reports
• Provide customer service to members and other constituents, ensuring fulfillment of member benefits
• Help create strategies to increase Membership through marketing, evaluation of current trends, and personal solicitations

• In consultation with management, make recommendations for Program changes and growth
• Obtain (survey) and track feedback and report on Member perception/satisfaction
• Identify opportunities for workflow improvement and implement recommendations for solutions

Ticketing

• Process Member ticket requests and other transactions by phone, email, or in person
• Assist customers in navigating their online accounts and transactions

• Reconcile ticket needs/inventory with box office
• Proactively recommend business process, website, and other changes to improve the member experience

General Duties

• Answer phone calls received on member helpline
• Monitor Membership Email
• Work with Volunteers and Request Volunteer assistance for Membership Needs
• Timely completion of mailings and collateral
• Data entry and file upkeep
• Provide input for planning and assist with budget management
• Support concerts, performances and special events, as needed
• Any other ad hoc duties as assigned

Requirements

• Bachelors or Associates degree preferred; High School degree or equivalent combination of education and experience required
• Ability to provide the highest-quality customer service on a consistent basis, 2 years of superior customer care experience required
• Must be friendly, easy to approach with exemplary oral & written communication skills and the ability to communicate with various audiences
• Excellent administrative and organizational skills
• Requires excellent PC computer skills including MS Office (word, excel, outlook, and power point)
• Willing to work irregular hours including weekends and evenings
• Effective team player with exceptional listening skills
• Ability to use time effectively and efficiently
• Discrete/observe confidentiality
• Knowledge of Archtics/ticketing systems a plus

To apply, please send your resume and cover letter to HR@BethelWoodsCenter.org with Associate Membership Manager: (Your Last Name) as the subject line.

Job Purpose:

This role is to support Bethel Woods' revenue generation effort through the support of the Corporate Partnership portfolio.  This role will work seamlessly and cohesively with the Director of Corporate Partnerships & Revenue to ensure effective account management and delivery of all partnership benefits in line with the sponsor’s objectives, agreements and deadlines.  The post holder will also work to identify opportunities, manage and solicit for the Community Supporter Program support in preparing proposals, agreements and make approaches to partners and prospects to solicit ‘add-on’ revenue options, where appropriate. This is a full-time, in-office position, located in Liberty, NY.

Special Duties/Tasks:

• Managing and documenting partnerships and acting as lead contact for fulfilment and tracking of partnership benefits;
• Ensure all information management of key partnership activity is integrated into sponsorship and development activities and in line with Raiser’s Edge use and reporting procedures;
• Undertake necessary research into prospects and their branding / funding needs;
• Take a lead role in establishing and monitoring the utilization of corporate partnership and other sponsors’ deliverables and working sponsor activated and attended events.
• To act as liaison between the sponsors and all relevant BWCA departments, ensuring that all obligations to the sponsor are complied with, including the implementation and management of sponsors’ hospitality event;
• To attend and undertake specific roles or tasks at cultivation and sponsor events;
• To play a demonstrable role in identifying ‘add-on’ revenue sources and generating income from existing partners;
• Manage Community Supporter Program, including soliciting new participants, developing reciprocal benefits, and marketing the program to prospects and members.
• Actively assist in the implementation and management of corporate cultivation events and activity to ensure continued and increased support for Bethel Woods Center for the Arts.

Special Requirements:

• Ability to develop positive working relationships with key partners—sponsors, Board, other staff and key stakeholders, as necessary in order to ensure effective service delivery.
• Possess a high standard of customer care using communication skills, written word, time management, business acumen to assist in satisfying the expectations and aspirations of key partners
• Continually seek value for money in the delivery of agreed partnership benefits;
• Strong account management experience with excellent attention to detail and a proven track record in delivering to the highest standard;
• Ability to persuade, influence, negotiate and consult effectively at all levels within and outside BWCA;
• Ability to think creatively and to offer solutions to a variety of challenges within a fast paced environment;
• Highly effective administrative and organizational skills including the ability to prioritize and manage projects effectively and meet deadlines;
• Experience working within a fundraising environment;
• Knowledge of/interest in the arts and or non-profit education;
• Degree level qualified in Business Management or equivalent experience.

To apply, please send your resume and cover letter to HR@BethelWoodsCenter.org with the subject line Corporate Partnership Coordinator: [Your Name]

The Graphic Designer is responsible for designing and producing all of the organization’s graphic representations while maintaining and guarding the overall brand, internally and externally.  This individual ensures all of the materials used to communicate the appropriate messages, themes, and creative are within the brand guidelines and deliverables. This individual has strong graphic design expertise and is able to produce materials that deliver an elevated and engaging brand image, leading to improved overall results for the organization. This is a full-time, in-office position, located in Liberty, NY.

Special Duties / Tasks:

• Duties: Inclusive of the following but not limited to:
  • Organize and prioritize creative projects that are assigned
  • In conjunction with the Senior Director of Marketing create and maintain overall brand look, feel and style
  • Develop creative and communication materials for any and all campaigns
  • Create designs for marketing/sales collateral (brochures, banners, billboards, digital PDFs, ads, etc.
  • Create branding and design for digital and print, website design
  • Manage the development and distribution of print marketing materials
  • Manage the development and distribution of digital and social marketing materials
  • Develop and edit marketing video content
  • Manage Pavilion show poster design and production
  • Work closely with retail operations to oversee Museum Shop’s branded merchandise designs
• Special Assignments:   This individual as part of the marketing department will be responsible for event assignments as necessary.

Special Requirements:

• BA/BS in Design, Graphic Design , Marketing, Media or Communications
• Minimum 3 years of related professional work experience is required.
• Strong computer and current technology skills
• Proficient in Adobe suite: InDesign, Photoshop and Illustrator
• High level file organization
• Self-starter and ability to run projects with little direction
• Ability to work with existing concepts and style guides to execute designs
• Ability to take a project from the concept phase through production
• Organization and time-management skills
• Can manage fast turnarounds and multiple projects at the same time
• Possess excellent problem solving skills for technology/creative solutions
• Must be able to work well with others as part of a team, as well as work independently
• Must be able to prioritize projects and meet critical deadlines

To apply, please send your resume and cover letter to HR@BethelWoodsCenter.org with the subject line Graphic Designer: [Your Name].

The full time Security Guard is responsible for the safety of employees and guests at Bethel Woods Center for the Arts.

• The Security Guard is to patrol Bethel Woods Center for the Arts grounds, either on foot or in a authorized vehicle; which includes interior and exterior areas as well as adjacent lands and properties.
• Conduct regular foot patrol checks and inspections to ensure building safety and security.
• Report damage, malfunctions, faulty equipment or utilities, or any unusual, questionable, dangerous or suspicious conditions or criminal activities anywhere on site, indoors or outdoors.
• Ensure that all persons comply with BWCA policies and Guest Code of Conduct as appropriate.
• Provide security coverage for BWCA functions and events including the concert season events as assigned by the Director of Security.
• Provide crowd control and parking lot enforcement when necessary and as assigned by the Director of Security.
• Respond to requests for assistance and general support from guests, staff and vendors. Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Answer alarms and investigate disturbances. Call 911 in cases such as medical, fire or criminal emergencies.
• Answer telephone calls, voice messages and emails to take messages, answer questions, and provide information during non-business hours.
• Record, safeguard and make arrangements to return lost or found property.
• Write log entries and incident reports and take photos of daily activities and irregularities, such as injuries to persons, equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences specifically recording the identities and descriptions of all involved persons and vehicles.
• Operate and monitor video surveillance and access control systems, alarm systems, computers and vehicles appropriately and to ensure proper functionality.
• Attend annual training and participate in background checks and drug testing as assigned.
• Maintain a highly visible presence by circulating among visitors, patrons, and employees to preserve order and protect property.
• Assist evacuating people to safety during hazardous conditions and emergencies.
• Provide assistance to and cooperate with all emergency responders including police, fire and EMS.
• Make timely and accurate notifications as appropriate and required to the Director of Security and Risk.
• Performing General Physical Activities -- Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• The Security Guard will be asked to cover shifts which include overnights.
• At least 18 years of age or older as required by applicable law. 
• High school diploma / GED or at least 5 years of verifiable work experience.
• Current New York State Security Guard License (Upon hire or qualify to attend Licensed Security Guard Training School).
• Valid driver’s license
• First aid/CPR training preferred.

To apply, please email a resume to hr@bethelwoodscenter.org with “Security Guard: [Your Name]” as the subject. If selected to join us, all employees hired by Bethel Woods will be subject to a drug test and an extensive background check. 

Do you love music, the arts and a vibrant community? Bethel Woods Center for the Arts is seeking a Senior Grant Writer to join its development team. Experience in grant writing preferred, but willing to train.

Located at the National Register historic site of the original 1969 Woodstock Festival, Bethel Woods offers world-class concerts, festivals, and creative programs. The cultural center includes the award-winning Museum at Bethel Woods which interprets the legacy of the iconic site and the transformative decade of the 1960s as well as the Conservatories at Bethel Woods which host arts education programs for all ages. Situated on 1,700 acres in Sullivan County, NY, at a destination that attracts 200,000 to 300,000 visitors a year, Bethel Woods is a premier employer in New York’s Hudson Valley/Catskills region.

The Senior Grant Writer will work closely with the Director of Grants, and members of the Development, Museum, Education and Executive teams, to seek and manage general operating grants as well as grants for the growing portfolio of mission-driven programs, historic preservation initiatives and capital projects at Bethel Woods. Ideally, candidates will have a solid knowledge and understanding of federal and state granting agencies, private foundations and corporate giving programs. Candidates must have the following attributes:

• Excellent writing, research, editing and oral communication skills.
• Computer skills (MS Office). Adobe and Raiser’s Edge a plus.
• B.A. or B.S. required.
• Strong working knowledge of demographics, quantitative data and the ability to synthesize such information into meaningful reporting.
• Ability to prioritize and manage tight deadlines and multiple projects, all while working both collaboratively and independently.
• Ability to prepare timely reports to keep supervisor and staff informed of grant opportunities, deadlines, and status.
• A willingness to support other members of the development team and additional fundraising efforts and to represent the organization at concerts and events both on- and off-site.

Preferred experience includes:

• M.A. or M.S.
• Five years of successful grant writing experience in a nonprofit environment with a proven record of securing grants from varied sources.
• Highly detail-oriented organizational skills to create/maintain a system for tracking grant deadlines, submissions, applications, work in progress, budgets, grant fulfillment, reporting deadlines, crediting and agreement stipulations to ensure that granting organizations expectations align with results.
• Adept at creating and building strong ongoing relationships with current and prospective grant makers.
• The ability to bring new grant makers into the portfolio of Bethel Woods.
• A history of working with program evaluation and evaluators, with a strong grasp on in-depth impact measurement that goes beyond statistics and demographics.

Job Purpose

The mission of Bethel Woods is to inspire, educate and empower individuals through the arts. The Senior Grant Writer will work as a member of a two-person team that will work to seek grant funding and ensure that the requirements of awarded grants are fulfilled. The Senior Grant Writer will report to the Director of Grants and will work to identify funding sources that support the overall organization or for specific programs and projects. The Senior Grant Writer will then coordinate the creation of grant applications and, if successful, the management of all aspects of the grant.

Responsibilities:

• Maintain a strong working knowledge of available funding opportunities.
• Prepare grant proposals and LOI’s for submission, working closely with project managers.
• Create and maintain relationships with grant makers at all levels – from government agencies to family foundations.
• Maintain a strong working knowledge of demographics and other quantitative data that may support strong grant applications
• Maintain a strong working knowledge of Bethel Woods, its mission, and its programming
• Support the team’s system for setting priorities, tracking grant deadlines, submissions, and application status.
• Support the team’s system for tracking work progress, reporting deadlines, grant budgets and agreement stipulations to ensure that project managers are fulfilling the requirements of each grant.
• Support the team’s preparation of timely reports to keep senior staff informed of grant opportunities, deadlines, and status.
• Represent Bethel Woods and support members of the Development team at concerts and other events.
• Work with the Grants and Marketing Teams to ensure proper crediting of grant makers and through media releases from time to time.

Requirements:

• Five years of successful grant writing experience in a nonprofit environment with a proven record of securing grants preferred, although a promising lesser experience candidates will be considered
• Ability to plan, prioritize, and coordinate multiple projects efficiently
• Ability to work independently and collaboratively
• Ability to see a project through to completion

To apply, please send your resume and cover letter to HR@BethelWoodsCenter.org with the subject line Senior Grant Writer: [Your Name]

Please click here for the application  for seasonal opportunities, including:

• Parking Attendant
• Museum Housekeeping
• Concert Housekeeping
• Security
• Usher
• Ticket Taker
• Over-night Cleanup ($20/hour!)
• Grounds or Facilities
• Box Office
• Museum Welcome Desk
• Production