Employment Opportunities at Bethel Woods

Do you love music, the arts and a vibrant community?  Bethel Woods Center for the Arts is seeking an Associate Membership Manager to join its development team.  Experience in customer service and ticketing preferred.

The Associate Membership Manager will work closely with the Bethel Woods Membership Manager, the Development Team and the Box Office to oversee and grow the Bethel Woods Membership and Box Suite Program. 

The Associate Membership Manager will be responsible for daily data entry of memberships, providing excellent customer service via phone, email and in person, and assisting with administrative functions related to membership and box suite sales.

Membership Program

• Process membership and box suite sales, renewals, upgrades and reports
• Provide customer service to members and other constituents, ensuring fulfillment of member benefits
• Help create strategies to increase Membership through marketing, evaluation of current trends, and personal solicitations

• In consultation with management, make recommendations for Program changes and growth
• Obtain (survey) and track feedback and report on Member perception/satisfaction
• Identify opportunities for workflow improvement and implement recommendations for solutions

Ticketing

• Process Member ticket requests and other transactions by phone, email, or in person
• Assist customers in navigating their online accounts and transactions

• Reconcile ticket needs/inventory with box office
• Proactively recommend business process, website, and other changes to improve the member experience

General Duties

• Answer phone calls received on member helpline
• Monitor Membership Email
• Work with Volunteers and Request Volunteer assistance for Membership Needs
• Timely completion of mailings and collateral
• Data entry and file upkeep
• Provide input for planning and assist with budget management
• Support concerts, performances and special events, as needed
• Any other ad hoc duties as assigned

Requirements

• Bachelors or Associates degree preferred; High School degree or equivalent combination of education and experience required
• Ability to provide the highest-quality customer service on a consistent basis, 2 years of superior customer care experience required
• Must be friendly, easy to approach with exemplary oral & written communication skills and the ability to communicate with various audiences
• Excellent administrative and organizational skills
• Requires excellent PC computer skills including MS Office (word, excel, outlook, and power point)
• Willing to work irregular hours including weekends and evenings
• Effective team player with exceptional listening skills
• Ability to use time effectively and efficiently
• Discrete/observe confidentiality
• Knowledge of Archtics/ticketing systems a plus

To apply, please send your resume and cover letter to HR@BethelWoodsCenter.org with Associate Membership Manager: (Your Last Name) as the subject line.

Do you love music, the arts and a vibrant community? Bethel Woods Center for the Arts is seeking a Senior Grant Writer to join its development team. Experience in grant writing preferred, but willing to train.

Located at the National Register historic site of the original 1969 Woodstock Festival, Bethel Woods offers world-class concerts, festivals, and creative programs. The cultural center includes the award-winning Museum at Bethel Woods which interprets the legacy of the iconic site and the transformative decade of the 1960s as well as the Conservatories at Bethel Woods which host arts education programs for all ages. Situated on 1,700 acres in Sullivan County, NY, at a destination that attracts 200,000 to 300,000 visitors a year, Bethel Woods is a premier employer in New York’s Hudson Valley/Catskills region.

The Senior Grant Writer will work closely with the Director of Grants, and members of the Development, Museum, Education and Executive teams, to seek and manage general operating grants as well as grants for the growing portfolio of mission-driven programs, historic preservation initiatives and capital projects at Bethel Woods. Ideally, candidates will have a solid knowledge and understanding of federal and state granting agencies, private foundations and corporate giving programs. Candidates must have the following attributes:

• Excellent writing, research, editing and oral communication skills.
• Computer skills (MS Office). Adobe and Raiser’s Edge a plus.
• B.A. or B.S. required.
• Strong working knowledge of demographics, quantitative data and the ability to synthesize such information into meaningful reporting.
• Ability to prioritize and manage tight deadlines and multiple projects, all while working both collaboratively and independently.
• Ability to prepare timely reports to keep supervisor and staff informed of grant opportunities, deadlines, and status.
• A willingness to support other members of the development team and additional fundraising efforts and to represent the organization at concerts and events both on- and off-site.

Preferred experience includes:

• M.A. or M.S.
• Five years of successful grant writing experience in a nonprofit environment with a proven record of securing grants from varied sources.
• Highly detail-oriented organizational skills to create/maintain a system for tracking grant deadlines, submissions, applications, work in progress, budgets, grant fulfillment, reporting deadlines, crediting and agreement stipulations to ensure that granting organizations expectations align with results.
• Adept at creating and building strong ongoing relationships with current and prospective grant makers.
• The ability to bring new grant makers into the portfolio of Bethel Woods.
• A history of working with program evaluation and evaluators, with a strong grasp on in-depth impact measurement that goes beyond statistics and demographics.

Job Purpose

The mission of Bethel Woods is to inspire, educate and empower individuals through the arts. The Senior Grant Writer will work as a member of a two-person team that will work to seek grant funding and ensure that the requirements of awarded grants are fulfilled. The Senior Grant Writer will report to the Director of Grants and will work to identify funding sources that support the overall organization or for specific programs and projects. The Senior Grant Writer will then coordinate the creation of grant applications and, if successful, the management of all aspects of the grant.

Responsibilities:

• Maintain a strong working knowledge of available funding opportunities.
• Prepare grant proposals and LOI’s for submission, working closely with project managers.
• Create and maintain relationships with grant makers at all levels – from government agencies to family foundations.
• Maintain a strong working knowledge of demographics and other quantitative data that may support strong grant applications
• Maintain a strong working knowledge of Bethel Woods, its mission, and its programming
• Support the team’s system for setting priorities, tracking grant deadlines, submissions, and application status.
• Support the team’s system for tracking work progress, reporting deadlines, grant budgets and agreement stipulations to ensure that project managers are fulfilling the requirements of each grant.
• Support the team’s preparation of timely reports to keep senior staff informed of grant opportunities, deadlines, and status.
• Represent Bethel Woods and support members of the Development team at concerts and other events.
• Work with the Grants and Marketing Teams to ensure proper crediting of grant makers and through media releases from time to time.

Requirements:

• Five years of successful grant writing experience in a nonprofit environment with a proven record of securing grants preferred, although a promising lesser experience candidates will be considered
• Ability to plan, prioritize, and coordinate multiple projects efficiently
• Ability to work independently and collaboratively
• Ability to see a project through to completion

To apply, please send your resume and cover letter to HR@BethelWoodsCenter.org with the subject line Senior Grant Writer: [Your Name]

Do you love music, the arts and a vibrant community? Bethel Woods Center for the Arts is seeking a Staffing & Operations Assistant to assist with and provide administrative support to the overall recruitment, training and management of volunteers and event staff, as well as handle administrative duties for the Operations department. Please be aware this is a seasonal position, 40 hours per week March-December located in-office in Bethel, NY.

JOB PURPOSE:

The position will assist with event set-up and day-of-show tasks as needed. Potential candidates for this position should be organized, have a strong attention to detail, excellent customer service skills, patience, a genuine interest in people operations and overall operations of an exciting and fast-paced entertainment venue, and eagerness to take on a diverse set of tasks and projects. 

SPECIAL DUTIES/TASKS:

• Assist with recruitment of volunteers and seasonal staff: attend hiring fairs, screen seasonal applications on job boards, and open house events.
• Assist with planning and execution of volunteer and staff training events: Museum training, Supervisor meeting, and Concert Training.
• Assist with planning and execution of volunteer and staffing recognition events: Post-season party, supervisor dinner, and recognition events.
• Handle administrative duties for HR/staffing: personnel IDs, reference checks, onboarding paperwork, filing, event rosters, bravos, staff trivia and gifts, party gifts, etc.
• Assist with maintenance of MyVolunteerPage and When I Work.
• Assist with operations tasks: event set-up, organization, day-of-show tasks, any ad-hoc such as gassing of carts, errands, tasks, etc.
• Handle administrative duties for the Operations department: American Express reports, build/maintain Pavilion gates schedule, production meetings schedule (all events), One-Sheeters, and more.
• Other duties as needed.

SPECIAL REQUIREMENTS:

• Position requires a flexible schedule and the ability to work late evenings and weekends.
• Must be an organized, goal-oriented, and creative professional with excellent interpersonal and communication skills.
• Must possess strong time management skills, with the ability to handle multiple projects with a variety of deadlines.
• Superior customer service skills and the ability to negotiate difficult customer service issues in a positive way.
• Must have good working knowledge of Microsoft Office and its products (Word, Excel, PowerPoint).
• Must be able to lift up to 40 lbs.

To apply, please submit a resume and cover letter to HR@BethelWoodsCenter.org with Staffing & Operations Assistant: [YOUR LAST NAME] as the subject line.

Do you love music, the arts and a vibrant community? Bethel Woods Center for the Arts is seeking a Seasonal Operations Assistant.

Located at the National Register historic site of the original 1969 Woodstock Festival, Bethel Woods offers world-class concerts, festivals, and creative programs. The cultural center includes the award-winning Museum at Bethel Woods which interprets the legacy of the iconic site and the transformative decade of the 1960s as well as the Conservatories at Bethel Woods which host arts education programs for all ages. Situated on 1,700 acres in Sullivan County, NY, at a destination that attracts 200,000 to 300,000 visitors a year, Bethel Woods is a premier employer in New York’s Hudson Valley/Catskills region.

The Operations Assistant provides support for all site set-up and event requirements. This position is the key member of staff for all hands-onsite and event operations. The Operations Assistant will work with a variety of Bethel Woods departments in the fulfillment of their role. Candidates should enjoy working outdoors, be eager to get their hands dirty, have a "no job too small" mentality and a readiness to learn the details of operating live events at Bethel Woods. Please be aware this is a seasonal position, 40 hours per week May-November located in-office in Bethel, NY.

Job Duties:

• Handle set-up and operational duties and tasks for the venue and all of its events and activities.
• Manage and maintain golf cart fleet, through regular cleaning, checkups and refueling.
• Drive ADA carts as necessary depending on crowd size and demographic.
• Ensure the ordering, delivery, and overall distribution of water, ice and other supplies for staff to all departments during event days.
• Set-up and monitor all event day signage, parking & transportation equipment, bike rack, etc.
• Maintain cleanliness and organization of Operations house and offices.
• Monitor inventory and maintenance of operational supplies and inventory including but not limited to, medical supplies, wristbands, raffles, water, ice, ponchos, parking wands, parking vests, safety equipment, uniforms, etc.
• Administrative functions including but not limited to, record keeping, filing, analysis, invoicing, etc.
• Monitor and inventory current equipment and purchases. Research pricing and prepare bids/execute orders on event related items.
• Assist with management of lost and found, contact individuals who’ve lost items, destroy items we can no longer hold, distribute and mail, etc.
• Assist with any ad hoc special event needs.
• Oversee the set-up and operation of the first aid locations.
• Any interdepartmental tasks that may arise (facilities, production, logistics, security, etc.)
• Interact with guests and outside individuals in a professional and courteous manner.
• Any additional duties assigned.

Job Requirements:

• Must be able to work all concerts.
• Must be able to lift 50 lbs without assistance.
• Knowledge of Bethel Woods procedure and policies.
• Ability to work independently and as part of a team.
• Trained in operation of forklift (and other lifts as needed)
• Flexible schedule and ability to work long hours, nights and weekends in conjunction with events.

To apply, please submit a resume and cover letter to HR@BethelWoodsCenter.org with Operations Assistant: [Your Last Name] as the subject line.

Please click here for the application  for seasonal opportunities, including:

• Parking Attendant
• Museum Housekeeping
• Concert Housekeeping
• Security
• Usher
• Ticket Taker
• Over-Night Cleanup ($20/hour!)
• Grounds or Facilities
• Box Office
• Museum Welcome Desk
• Production

WHY JOIN?

• $100 Referral Bonus
• Extensive Training
• Flexible Scheduling
• Unlimited Museum Admission for 4 All Year
• Discounts at Museum Shop & Cafe
• Discounts at Concert Concessions Areas
• One Free Meal Per Show
• Free Parking on Show Days with Transportation into the Venue