Frequently Asked Questions

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Concert/Ticketing FAQs

  • Am I guaranteed a Bethel Woods-issued lawn chair?

    No. There are a limited number of lawn chair rentals, and just like tickets do, these sell out. Lawn chair rentals go on-sale at the same time that lawn tickets go on sale.

    You are always welcome to bring a blanket to sit on and upgrades are available if there is room under the pavilion.

  • Are there any discounts for children at Pavilion stage concerts?

    Children under 2 are allowed free on the lawn & children under 6 months old do not require a ticket to enter the pavilion. Some cultural performances may have youth discounts. See the performances page for more details.

    Strollers, car seats, or baby carriers are permitted on the lawn. However, in the Pavilion, the child must sit on the parent's lap. The stroller, car seat, or carrier can be parked just outside of the Pavilion aisles at your own risk. Please feel free to ask any staff member for assistance. 

  • Are there video screens?

    Yes, video screens are used for most Pavilion Stage performances and are located on both sides of the stage, as well as on the outside of the Pavilion facing the lawn

  • Can I bring an umbrella into the venue?

    Hand-held umbrellas are allowed.  No beach style or ground mounted umbrellas are permitted

  • Can I bring food?

    You may bring food (in 1-gallon Zip-loc style bag per person) and two (2) factory sealed 20 oz. bottles of water per person.  Water must be in liquid form (not frozen) and NO OTHER beverages are permitted (Includes soda, power/energy drinks, juice, etc.) No outside alcohol is permitted inside the venue.

  • Can I bring my camera into the venue?

    Small "point and shoot" cameras are allowed that fit within the pockets of jeans. However, larger cameras including professional style or with removable lenses are NOT permitted into the venue.

  • Can I bring my iPad/tablet or laptop?

    No - Laptops, tablets, iPads, Nooks or any form of electronic device is not permitted at any of our performances.

  • Can I bring my own lawn chair or blanket?

    Lawn chairs are NOT permitted to be brought into the venue. For your safety and convenience, Bethel Woods offers lawn chairs appropriate for the slope of the lawn. These chairs are available for $6.00 rental at the Box Office or for PURCHASE ON OUR WEBSITE in advance, or directly at the Lawn Chair Tent located at the top of the lawn in Festival Plaza (ask any staff member to guide you). There are a limited number of lawn chair rentals.

    Blankets are permitted for use on the lawn.

  • Can I get a refund or exchange my tickets?

    All ticket sales are final. There are no refunds or exchanges. All dates, acts, times and ticket prices are subject to change without notice.

  • Can I see the Pavilion stage and hear music from the lawn area?

    The general admission lawn seating area is designed with an incline in order to provide optimum sound and sight lines to the main stage.

  • Can I smoke at Bethel Woods?

    Bethel Woods has designated smoking areas at the rear walkway at the TOP of the lawn hill. Smoking is limited to this designated area only. There is NO SMOKING on the lawn, in the Pavilion or on the pathways. This includes the use of electronic cigarettes, e-cigarettes, cigars, pipes, and chewing tobacco. Non-compliance may result in a removal from the facility.

  • Can tickets be reprinted if I have lost or misplaced them?

    Yes. Contact customer service via your Ticketmaster account or call 1-800-653-8000 OR for a $2 fee at the Bethel Woods Box Office.

  • Clear Bag Policy

    As part of our continued commitment to public safety, guests will be able to carry only the following style and size bag, package or container into the venue and WILL BE SUBJECT TO A THOROUGH SEARCH

    APPROVED BAGS INCLUDE:

    CLEAR BAGS MADE OF PLASTIC, VINYL OR PVC AND DO NOT EXCEED 12" X 6" X 12" Items in the bag must be in clear plastic bags (Ziploc bag or similar)

    ONE GALLON CLEAR PLASTIC FREEZER BAG (Ziploc bag or similar)

    SMALL CLUTCH BAGS, APPROXIMATELY THE SIZE OF A HAND, WITH OR WITHOUT A HANDLE OR STRAP CAN BE TAKEN INTO THE VENUE WITH ONE OF THE CLEAR PLASTIC BAGS

    PROHIBITED ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

    Purses larger than a clutch bag, hard or soft coolers, briefcases, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size

    An exception will be made for medically necessary items after proper inspection

    Please contact security at least 24 hours in advance to request an exception at 845-583-2062

    Clear bags are available for purchase at the Bindy Bazaar Museum Shop at Bethel Woods, as well as at the main gates on concert dates, in the parking lots, and at the front gate merchandise tent. 

    There will be express entry lanes available for those who travel lite!

    Pavilion Concerts

    • Clear bag policy for all guests at all ingress points
    • All bags will be searched
    • House rules on prohibited/permitted items (unless otherwise noted by artist)
    • Random metal detection
    • No re-entry

    Event Gallery Concerts (SRO, Pop or Rock Events)

    • Clear bag policy for all guests at all ingress points
    • All bags will be searched
    • House rules on prohibited/permitted items  
    • No metal detection
    • Re-entry ok with valid ticket

    Chamber/Classical Events

    • All types of bags permitted (clear encouraged)
    • All bags will be searched
    • House rules on prohibited/permitted items (unless otherwise noted by artist)
    • No metal detection
    • Re-entry ok with valid ticket

    Arts & Humanities Events

    • All types of bags permitted (clear encouraged)
    • BW reserves the right to search any and all bags
    • House rules on prohibited/permitted items  
    • No metal detection
    • Re-entry ok with valid ticket

    Standard Museum Operating Day

    • All types of bags permitted (clear encouraged)
    • BW reserves the right to search any and all bags
    • House rules on prohibited/permitted items  
    • No metal detection
    • Re-entry ok with valid ticket

    Special Events and Weddings

    • Varies by event and contract
    • BW reserves the right to search any and all bags

    Ticketed Festivals (Beer, Wine)

    • Clear bag policy for all guests at all ingress points
    • 2 empty shopping bags per guest allowed
    • All bags will be searched
    • House rules on prohibited/permitted items  
    • No metal detection
    • Re-entry ok with valid ticket

    Unticketed Festivals (Harvest and Holiday)

    • All types of bags permitted (clear encouraged)
    • 2 empty shopping bags per guest allowed
    • BW reserves the right to search any and all bags
    • House rules on prohibited/permitted items  
    • No metal detection
    • Re-entry ok

  • How can I find out when tickets will go on sale for a particular performance?

    By joining the Bethel Woods eClub you will be notified in advance about our season calendar of events. Click here to join eClub. Also follow us on FacebookTwitter, Instagram, and Snapchat.

  • How early should I plan to arrive for a Pavilion concert?

    Plan to arrive early. The parking lots and gates times vary by event. Allow yourself a minimum of 20 minutes to walk from your car to the Pavilion stage seating area.

  • If it starts to rain, can I take an empty seat under the Pavilion?

    All guests sitting under the pavilion are required to hold a ticket for a pavilion seat. But, if it rains, you may visit our Box Office or Lawn Chair Booth to upgrade your ticket to a pavilion seat, if inventory is available. Bethel Woods is an outdoor facility and the performances are not canceled due to inclement weather. We urge our guests to be prepared by tuning into local radio stations (WSUL 98.3, WVOS 95.5. THUNDER102 102.1) for information on the day’s weather forecast.

  • My lawn ticket has a seat location. Does that mean I have a designated spot on the lawn?

    No. Our lawn is general admission. You may pick your seat on a first-come, first-serve basis. The seat location on your ticket is for Bethel Woods inventory tracking only. 

  • Once I enter the venue, can I leave and return?

    For safety reasons, Bethel Woods has a “no re-entry" policy. We recommend that our guests bring the items they will need with them and a light sweater or jacket as evenings can get cooler.

  • Prohibited Items

    • Sporting equipment (including roller-blades, skateboards, bikes, hoverboards, and segways)
    • Bags including but not limited to: purses larger than a clutch bag, hard or soft coolers, briefcases, backpacks, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size.
    • Beach style umbrellas
    • Aerosol cans including bug spray and sunscreen
    • Firearms, knives, fireworks
    • Glass of any kind (including bottles)
    • Laser pointers
    • Hula Hoops
    • Selfie Sticks
    • Audio and video recording equipment
    • Drones or unmanned aerial vehicles
    • Tablets (including but not limited to iPads and Kindles as they are a distraction to other guests and the artists)
    • Vapes
    • The use of charcoal grills are not permitted in the parking lots. Gas grills are permitted for use in the parking lots ONLY.
    • Some concerts may have additional restrictions. Please check individual event pages for specific restrictions.

    Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the venue. There is no claim-check area to store items. We ask that our guests avoid bringing prohibited items and return items to car prior to entry. Prohibited items may be discarded by owner without compensation from venue. 

    Event patrons and guests who violate the Code of Conduct, such as drunk and disorderly behavior or violation of any alcohol policy, will be subject to ejection without refund. Bethel Woods management reserves the right to discontinue the sale of alcohol at any time. 

  • Standing & Dancing policy

    We are a live concert venue and you should expect guests to occasionally stand and dance, especially at rock and contemporary concerts.  We ask that all guests be mindful of those around them. If you need assistance with this matter, please seek out a Bethel Woods staff or volunteer.

  • What are the general policies at the center?

    At Bethel Woods, we strive to provide all our guests with a safe, comfortable, and enjoyable atmosphere.

    • Bethel Woods has designated smoking areas at the rear walkway at the TOP of the lawn hill. Smoking is limited to this designated area only. There is NO SMOKING on the lawn, in the Pavilion or pathways, this includes the use of electronic cigarettes, e-cigarettes, cigars, pipes, and chewing tobacco.  Non-compliance will be cause for removal from the facility.
    • There is no charge for parking when entering our lots, please keep traffic flowing.
    • Parking lots and gate times vary by event. The member gate opens approximately 30 minutes before General Gates. Check the individual event pages at BethelWoodsCenter.org for more details.
    • Allow yourself at least 20 minutes to travel from your vehicle to the Pavilion seating area
    • Each guest in the pavilion must be a ticket holder with an assigned seat.
    • Pets are not allowed on the premises (service animals are permitted).
    • There is a no re-entry policy upon exiting the venue.
    • We are a live concert venue and you should expect guests to occasionally stand and dance, especially at rock and contemporary concerts.
    • We have a "No Shoes, No Shirt, No Entry" policy. For the safety of all guests, this policy is strictly enforced.
    • For the safety and convenience of all guests, every person is subject to search at the venue.
    • Bethel Woods reserves the right to eject anyone under the age of twenty-one (21) who is observed to be in possession of, or consuming alcohol on the premises, including our parking lots.

  • What are the Healey Brothers Parking Lot guidelines?

    Bethel Woods Center for the Arts prides itself in being a safe, family friendly environment for all guests. All guests must follow the directions and instructions provided by Bethel Woods staff security, and law enforcement. Bethel Woods permits tailgating under the conditions outlined in these Tailgating rules:

    • Patrons who do not have a ticket for the event may not park at Bethel Woods. Violators will be towed at the owner's expense and may be subject to law enforcement intervention.
    • Tailgating is not permitted once the main act takes the stage. Violators will be towed at the owner's expense and may be subject to law enforcement intervention.
    • One parking space per vehicle, including tailgating equipment and personal belongings is permitted. All items (vehicle, chairs, tents, cookers, etc.) must remain in the allotted parking space. Maintaining a clear aisle to accommodate emergency vehicles is imperative for maintaining a safe environment.
    • Guests are not permitted to reserve or save parking spaces for other guests. Groups desiring to tailgate together must arrive together to accommodate efficient and safe traffic flow.
    • Please drink responsibly when tailgating. Guests who appear to be impaired may not be allowed to enter the venue. Bethel Woods staff, security personnel and law enforcement will strictly enforce underage drinking policies in our parking lots.
    • Unauthorized soliciting, or the collection of contributions, vending, distribution of flyers, or other materials is not permitted.
    • Any person damaging Bethel Woods property will be responsible for the cost of repairs, including damages to grass, lanscaping, fencing, furniture, or equipment.
    • While use of propane grills is permitted in parking lots, use of charcoal grills is prohibited. Fires built on the ground or any open fire pit devices are strictly prohibited.
    • Use of canopies during tailgating are permitted, however, NO GROUND STAKING is allowed on the blacktop, gravel, or grass. Please use sandbags or weights to secure your canopy.

    Please remember that Bethel Woods Center for the Arts is private property. Violating our policies or Code of Conduct may result in ejction from the property, the revocation of tickets and/or law enforcement intervention.

    All guests should cross roadways at the designated crosswalks, walk in the designated pedestrian walkways and should NOT WALK ON Hurd Road or West Shore Road.

    General parking at Bethel Woods is free of charge. Please be wary of local neighbors with homemade parking signs. These parking areas are typically longer walking distances to the venue and are not safely accessible from the venue. For your safety, please park in official designated Bethel Woods parking areas. 

  • What can I bring to a Pavilion concert?

    For the safety and convenience of all guests, every person and vehicle on premises is subject to search at the venue. This search may include the use of hand-held metal detectors and hand searches of individuals and carried items.

    We strongly urge all Guests to budget additional time for entry into the venue when planning their visits. Any item or property that could affect the safety of the venue, its occupants or its property shall not be permitted into the venue. Bethel Woods reserves the right to prohibit or require removal of any items at their sole and absolute discretion. Any person that could affect the safety of the venue, its occupants or its property shall be denied entry.

    Guests are welcome to bring the following into Bethel Woods: 

    • Blankets
    • Clear tote bags not to exceed 12”x6”x12”​
    • Small clutch purses no larger than 5.5x8.5” (palm size)
    • Hand-held umbrellas are allowed.  No beach style or ground mounted umbrellas are permitted.
    • Small hand-held cameras that fit in the pocket of jeans. Larger cameras, including professional cameras with multiple lens capabilities, are NOT permitted. Based on the restrictions of certain artists, this policy may vary. 
    • Water - two 20 oz.  factory sealed plastic bottles of water per person. Please note - water is the only beverage permitted into Bethel Woods Center for the Arts concerts. (Vitamin Water or other variations are NOT permitted)
    • Food - one 1 gallon clear zip lock bag per person

    THE FOLLOWING ITEMS ARE PROHIBITED AT BETHEL WOODS:

    • Lawn chairs are not permitted to be brought into the venue. For your safety and convenience, Bethel Woods offers specially designed lawn chairs appropriate for the slope of the lawn. These chairs are available for $6.00 rental at the Box Office or PURCHASE ONLINE in advance.
    • Sporting equipment (including roller-blades, skateboards, bikes, hoverboards, and segways)
    • Bags that are restricted at Bethel Woods include (but are not limited to): purses larger than a clutch bag, hard or soft coolers, briefcases, backpacks, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size.
    • Beach style umbrellas
    • Aerosol cans including bug spray and sunscreen
    • Firearms, knives, fireworks
    • Glass of any kind (including bottles)
    • Laser pointers
    • Hula Hoops
    • Selfie Sticks
    • Audio and video recording equipment
    • Drones or unmanned aerial vehicles
    • Tablets (including but not limited to iPads and Kindles as they are a distraction to other guests and the artists)
    • Vapes
    • The use of charcoal grills are not permitted in the parking lots. Gas grills are permitted for use in the parking lots ONLY.
    • Some concerts may have additional restrictions. Please check individual event pages for specific restrictions.

    Bethel Woods strongly urges all guests to budget additional time for entry into the venue when planning their visits. Any item or property that could affect the safety of the venue, its occupants or its property shall not be permitted into the venue. Bethel Woods reserves the right to prohibit or require removal of any items at their sole and absolute discretion. Any person that could affect the venue, its occupants or its property shall be denied entry.

    Note: Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the venue. There is no claim-check area to store items. We ask that our guests avoid bringing prohibited items and return items to car prior to entry. Prohibited items may be discarded by owner without compensation from venue. 

    Event patrons and guests who violate the Code of Conduct, such as drunk and disorderly behavior or violation of any alcohol policy, will be subject to ejection without refund. Bethel Woods management reserves the right to discontinue the sale of alcohol at any time. 

  • What happens in the event of inclement weather?

    All shows are Rain or Shine and will not be canceled due to inclement weather. In the event of inclement weather and/or poor road conditions, the performance will go on as scheduled as long as the performer or attraction is present. There will be no refunds, credits or exchanges offered.

  • What is a Season Lawn Pass?

    A Season Lawn Pass guarantees your place on the lawn all summer, valid for general admission for the lawn for all Pavilion concerts, including "Pavilion Only" and SOLD OUT shows. It also includes a free lawn chair rental at each concert and is transferable, so you can share it with friends, family or co-workers. (Valid for one admission per event only).

  • What is the Designated Driver Program?

    If you’re not planning on taking advantage of our bus options, consider taking advantage of our Designated Driver Program.  

    Here’s how it works:

    The Designated Driver stops at the Designated Driver Booth upon arrival to pick up their badge and a voucher for a free soft drink. After the show, the Designated Driver stops back at the Booth, hands in the badge and is entered to win a gift bag that includes artist merchandise. DD’s are also entered to win the grand prize… TWO 2020 Bethel Woods Season Lawn Passes!!!

  • What is The Kartrite Family Zone?

    As a family-friendly venue offering programs for all ages, it is important to us that all ages feel welcome and enjoy their time at Bethel Woods. That’s why we’ve dedicated a section of the general admission lawn at The Pavilion as our Family Zone. The Family Zone is free of smoking, alcoholic beverages, standing, and inappropriate language, creating a more enjoyable experience for our guests of all ages. The zone is first come, first served and does have limited capacity.

     

    The Family Zone is sponsored by The Kartrite Resort & Indoor Waterpark

    Additional Tips/Advice

    Attending a concert? Be prepared with these tips for making the most of your experience:

    • Bring plenty of sunscreen.
    • A waterproof blanket is perfect to sit on or wrap up in.
    • It can get chilly at night, so pack long-sleeved shirts.
    • Check the weather. If there is a chance of rain, bring rain-appropriate clothing.
    • Two 20-oz. factory-sealed plastic bottles of water are allowed per person.
    • One 1-gallon clear Ziploc bag of food is permitted per person.

  • What is your "proper attire" policy?

    We have a "No Shoes, No Shirt, No Entry" policy. For the safety of all guests, this policy is strictly enforced.

  • Where and how can I purchase tickets to shows at Bethel Woods?

    Tickets are available at the Bethel Woods Box Office, Ticketmaster or by phone 1-800-745-3000. 

  • Where can I find information concerning traffic or weather concerns on performance days?

    Visit our website or follow us on Facebook. You can also tune into 107.7FM for up to the minute concert and traffic information.

  • Where can I pick up tickets before a Pavilion stage performance?

    Tickets can be picked up at the Will Call Table outside the Box Office on Hurd Road. Concert “will call” tickets can only be picked up when gates open on the day of show. Museum “will call” tickets can be picked up any time during normal business hours prior to your visit. Remember to bring your photo ID and the credit card you used for the ticket purchase.

  • Where do I park for a Pavilion or Event Gallery performance?

    For General Parking, our parking staff will direct you to the appropriate general lots. For Museum or Event Gallery performances parking is in the main lot across from the Museum. For Pavilion Stage performances, Bethel Woods Members must have their official pass displayed in the windshield so that the parking staff may guide you to the appropriate lot.

Museum FAQs

  • Are student groups welcome during the school year?

    The Museum's Education department offers programs aligned with the NY State curriculum which help students make the connection between the museum content and their lives today. For more information please contact us at education@BethelWoodsCenter.org.  Registration can be done here.

  • Can I take pictures at The Museum at Bethel Woods?

    Photography is allowed in the museum for personal, non-commercial use. (Policy may vary for some special exhibits). Tripods and other supports, flash and other lighting, allowed ONLY with prior written permission from museum management. For media and commercial use, please contact Bethel Woods Public Relations at mediainquiries@bethelwoodscenter.org

  • Can I visit the Museum and go to a Pavilion Stage concert on the same day?

    Yes, you can visit The Museum and attend a Pavilion Stage concert on the same day. Due to popular demand, museum visitation during a Pavilion Stage concert day is high. The Museum at Bethel Woods offers $8 admission when purchased with a concert ticket and $10 admission when purchased the day of with a valid concert ticket. Discounted admission is valid the day of a concert through noon the following day.

  • How can I donate an artifact?

    If you have an item to donate to The Museum’s permanent collection, please contact Robin Green at rgreen@bethelwoodscenter.org. If you can attach a photo of your item, that would be appreciated. Please DO NOT bring your item to the Museum without first contacting us.

  • I would like to bring a group to The Museum and for a concert: Do you have a group sales department?

    We invite you to bring your group of 20 or more to experience the power of live performance or to visit The Museum at Bethel Woods. Please contact Kevin Frommer at groups@bethelwoodscenter.org.

  • May I rent the Event Gallery in The Museum?

    Yes, and you may also rent other locations on our site. For details please contact: Maureen Michulski at 845.295.2558 or email MMichulski@BethelWoodsCenter.org.

  • What is The Museum at Bethel Woods?

    The Museum at Bethel Woods explores the unique experience of the 1969 Woodstock Music and Art Fair, its significance as a culminating event of a decade of radical cultural transformation, and the legacies of the Sixties and Woodstock today. Through personal stories and profiles, immersive musical and multi-media exhibit displays and experiences, engaging programs, and educational events, The Museum encourages inter-generational dialogue about important ideas and issues relevant to today. It also helps to preserve the historic site on which the Woodstock festival took place.

Season Lawn Pass FAQs

  • Can I go backstage with my lawn pass?

    No. The backstage area is a professional environment for working staff, management and performers only.

  • Can I return or exchange my lawn pass?

     

    All sales are final; no refunds or exchanges.

  • Can I upgrade to reserved seating during a performance?

    Yes, when available. If you are interested in moving to a reserved seat while you are at a show, please visit the box office or lawn chair booth. You will receive a credit towards the price of the selected reserved seat. Reserved seat upgrades day of show only and based on availability.

  • Can I use it more than once per event?

    No. Your Lawn Pass will only work once at the main gates. It has a unique bar code that is recognized and registered once you enter the venue.

  • Does my lawn pass expire?

    Yes. The Lawn Pass will effectively expire after the last publicly scheduled pavilion concert of the current season at Bethel Woods Center for the Arts.*

    * THE SEASON LAWN PASS IS NOT VALID FOR ADMISSION TO PRIVATE EVENTS, FESTIVALS, THIRD-PARTY RENTALS, THE MUSEUM, OR ANY PERFORMANCES OUTSIDE THE PAVILION AMPHITHEATER.

  • Does the lawn pass get me into sold-out events?

    Yes. As an added benefit of being a Lawn Pass holder, you will not have to worry about being shut out on sold-out shows.*

    * THE SEASON LAWN PASS IS NOT VALID FOR ADMISSION TO PRIVATE EVENTS, FESTIVALS, THIRD PARTY RENTALS, THE MUSEUM, OR ANY PERFORMANCES OUTSIDE THE PAVILION AMPHITHEATER.

    * NO RE-ENTRY PRIVILEGES APPLY. ONE PASS PER PERSON REQUIRED FOR ADMISSION.

    * A SEASON LAWN PASS DOES NOT PROVIDE BETHEL WOODS MEMBER BENEFITS & IS NOT TAX-DEDUCTIBLE. TO LEARN MORE ABOUT BECOMING A BETHEL WOODS MEMBER & SUPPORTING OUR MISSION CLICK HERE.

  • Does the lawn pass get me reserved parking, early entry through member-only gate or TD Bank VIP area access?

    No. There is no parking charge upon entering the lots at Bethel Woods. If you are interested in premium-reserved parking, early entry through Member-only gate and access to the TD Bank VIP Area you should consider becoming a Bethel Woods Member. Contact the Membership Department at (845) 295-2501 for more info on Membership packages.

  • Does the lawn pass include a lawn chair rental?

    Yes. The your lawn pass includes a barcode for a lawn chair rental. Just stop by the lawn chair rental booth located at the top of the lawn to redeem your lawn chair. It is valid for one (1) lawn chair rental per event. Please do your part and be kind; return your chair to the booth prior to exiting the venue. 

  • Does the lawn pass reserve my place on the lawn?

    Yes. The Lawn Pass will guarantee your admittance to the lawn, but does not guarantee an exact location. The lawn is general admission seating only. There is room for up to 10,500 concert fans. 

  • How much does it cost?

    $539, while supplies last.

  • I lost my pass and need a replacement. What should I do?

    The Lawn Pass can be replaced one time if lost or stolen for a $25.00 processing fee. To receive your replacement, call the box office at (845) 583-2060.

  • I was unable to attend a scheduled event; can I get a partial refund?

    There are no refunds or exchanges for unattended events or unlikely cancellation of an artist performance.

  • Is my lawn pass transferable?

    We look forward to seeing you at every show. However, if you can't make it, feel free to "pass" your Season Lawn Pass to a friend or family member. Remember, it can only be used once per event.

  • Is my lawn pass valid at a Pavilion-only concert?

    Yes. Special pavilion-only concerts may be scheduled during the 2019 season.* Your Lawn Pass is valid for admission to sit on the lawn at pavilion-only concerts. Occasionally lawn pass holders MAY be invited into the reserved seating area for these concerts.  This is not guaranteed and is contingent upon available inventory and is based solely on the discretion of the Artist.

    * THE SEASON LAWN PASS IS NOT VALID FOR ADMISSION TO PRIVATE EVENTS, FESTIVALS, THIRD PARTY RENTALS, THE MUSEUM, OR ANY PERFORMANCES OUTSIDE THE PAVILION AMPHITHEATER.

    * NO RE-ENTRY PRIVILEGES APPLY. ONE PASS PER PERSON REQUIRED FOR ADMISSION.

    * A SEASON LAWN PASS DOES NOT PROVIDE BETHEL WOODS MEMBER BENEFITS & IS NOT TAX-DEDUCTIBLE. TO LEARN MORE ABOUT BECOMING A BETHEL WOODS MEMBER & SUPPORTING OUR MISSION CLICK HERE.

  • What do I get with my lawn pass?

    You will receive a custom-made laminate that includes your name preprinted on it and a lanyard for easy visibility when you arrive at Bethel Woods. You will receive a proof of purchase confirmation when purchased on-line. It is only your proof of purchase, and is not valid for event admission.

  • When can I start using my season lawn pass?

    Your Season Lawn Pass will activate at the first publicly scheduled Pavilion concert in the current summer season at Bethel Woods. Check our website and watch your email for upcoming announcements.*

    * THE SEASON LAWN PASS IS NOT VALID FOR ADMISSION TO PRIVATE EVENTS, FESTIVALS, THIRD-PARTY RENTALS, THE MUSEUM, OR ANY PERFORMANCES OUTSIDE THE PAVILION AMPHITHEATER.

  • When will I receive my lawn pass?

    If you purchase online, by phone, or in person at the box office your lawn pass will be shipped via USPS mail prior to the first Pavilion concert. 

  • Who can I contact if I have questions or concerns about using my lawn pass?

    Email us at lawnpass@bethelwoodscenter.org or call (845) 583-2050.

  • Will I be able to exit the venue and return during the concert or event?

    No, re-entry is not permitted at pavilion concerts. If the re-entry policy is changed during special events or festivals, guest services will assist with your re-entry.

Parking Information

  • Healey Brothers Parking Lot Map
  • Motorcycle Parking Lot

    There is secure motorcycle-only parking located adjacent to the Transportation Assistance Depot. A safe and friendly location for your pride and joy!

  • Parking Policies

    • There is no charge for Healy Brothers general parking. Secure, well-lit parking is available at Bethel Woods. Premium Parking is available in advance, for $30.00 per car when you purchase your concert ticket online, by phone or at the Bethel Woods Box Office. Premium Parking offers reserved parking in Lot D, close to the Hurd Road crosswalk.
    • Allow yourself at least 20 minutes to travel from your vehicle to the Pavilion seating area.
    • The Healey Brothers Parking Lots open at different times depending on each event, please see specific event pages for parking lot opening times.
    • RV, Bus, Limo, and Oversized vehicle parking is located in Lot F. Please see the Parking Map for exact location.
    • Overnight Policy – NO OVERNIGHT PARKING is permitted. Vehicles must be removed by lot closure after each show.
    • General parking at Bethel Woods is free of charge. Please be wary of local neighbors with homemade parking signs. These parking areas are typically a longer walking distance to the venue and are not safely accessible from the venue. For your safety, please park in official designated Bethel Woods parking areas.

  • Tailgating Policies

    We are committed to creating a safe and enjoyable environment for all guests, both in our venue and in our parking lots. All guests must follow the directions and instructions provided by Bethel Woods staff, security, and law enforcement. Bethel Woods permits tailgating under the conditions outlined in these Tailgating rules:

    • Patrons who do not have a ticket for the event may not park at Bethel Woods. Violators will be towed at the owner’s expense and may be subject to law enforcement intervention.
    • Tailgating is not permitted once the main act takes the stage. Violators will be towed at the owner’s expense and may be subject to law enforcement intervention.
    • One parking space per vehicle, including tailgating equipment and personal belongings, is permitted. All items (vehicle, chairs, tents, coolers, etc.) must remain in the allotted parking space. Maintaining a clear aisle to accommodate emergency vehicles is imperative for maintaining a safe environment.
    • Guests are not permitted to reserve or save parking spaces for other guests. Groups desiring to tailgate together must arrive together to accommodate efficient and safe traffic flow.
    • Please drink responsibly when tailgating. Guests who appear to be impaired may not be allowed to enter the venue.  Bethel Woods staff, security personnel, and law enforcement will strictly enforce underage drinking policies in our parking lots.   
    • Unauthorized soliciting or the collection of contributions, vending, distribution of flyers, or other materials is not permitted.
    • Any person damaging Bethel Woods property will be responsible for the cost of the repairs, including damages to grass, landscaping, fencing, furniture, or equipment.
    • While use of propane grills is permitted in parking lots, use of charcoal grills is prohibited.  Fires built on the ground or any open fire pit devices are strictly prohibited.
    • Use of canopies during tailgating is permitted, however, NO GROUND STAKING is allowed on the blacktop, gravel or grass. Please use sandbags or weights to secure your canopy.   

    Please remember that Bethel Woods Center for the Arts is private property. Violating our policies or Code of Conduct may result in ejection from the property, the revocation of tickets and/or law enforcement intervention.

General FAQs

  • How do I become a Bethel Woods Member or Business Partner? What are the benefits?

    Your contribution supports Bethel Woods Center for the Arts, a not-for-profit cultural organization committed to inspire, educate and empower individuals through the arts and humanities. By becoming a Member, you will receive exclusive benefits and privileges to honor your support and enhance your experience, including advance notice of performances and exclusive pre-sales, among others. For more information click here

    The array of programming offered by Bethel Woods Center for the Arts fosters unique opportunities for businesses to promote their product or services directly to a diverse audience. Click here to learn more about how your business can connect with our Concert, Museum, and Festival patrons through a sponsorship and/or program journal advertisement.

  • How do I get to Bethel Woods?

    View the Directions and Parking page for more information. Park & Ride bus service is available from Big V Entertainment. Roundtrip service from NYC Port Authority, Ridgewood, NJ and Middletown, NY is available from Coach USA | Shortline.

  • How does my not-for-profit organization request donated tickets for fundraising?

    If you’re a not-for-profit organization holding an event, Bethel Woods can provide tickets to aid in your fundraising and awareness. Donation requests must be submitted in writing on official organization letterhead to donations@BethelWoodsCenter.org or faxed to ATTN: DONATIONS: 845-295-2444.

    Please visit our donations page for more information.

  • How much does parking cost?

    There is no charge for general admission Healy Brothers parking. Secure, well lit parking is available at Bethel Woods. Premium Parking is available in advance, for $30.00 per car when you purchase your concert ticket online, by phone or at the Bethel Woods Box Office. Premium Parking offers reserved parking in Lot D, close to the Hurd Road crosswalk.

  • Is the venue handicap and wheelchair accessible?

    Yes. Bethel Woods exceeds standards for Accessibility. Parking for guests with a valid handicap license plate or other authorized identification is available near the Accessible/Special Needs Transportation Depot. Guests should follow signage towards the Accessible parking areas for designated parking.

    To further protect our guests with needs, police routinely monitor this area for abuse. The person for whom the tag was issued MUST be in the vehicle. Guests requiring accessible seating should make advance reservations to avoid disappointment in the event of a sold out performance.

  • Is there a lost and found and where is it located?

    Yes. For lost and found, call Security at (845) 583-2072 or email security@BethelWoodsCenter.org.

  • Is there an ATM machine inside the venue?

    Yes. Four ATM’s are located on site: outside the Box Office, and at each of the three major concession areas- House Right, House Left, and Festival Plaza (ask any staff member to guide you). Credit cards and Mastercard or Visa debit cards are also accepted at all permanent concession buildings.

  • What are the different venues at Bethel Woods?

     

    Bethel Woods Center for the Arts is an outdoor performing arts center and museum located approximately 90 minutes from New York City at the site of the 1969 Woodstock Music and Art Fair in Bethel, NY. The 15,000 seat outdoor performing arts venue and The Museum are set within nearly 800 bucolic acres. The Pavilion seats 4,500 under cover with another 10,500 on a natural sloping lawn while offering unique backdrops of the Sullivan County countryside. The Event Gallery, located in The Museum, seats up to 400 for intimate performances spring through fall; the Harvest Festival Site features a craft and farmers’ market, performances and activities for the family on Sundays from Labor Day through Columbus Day weekend; and the original Woodstock site also holds a permit for 30,000 concertgoers to attend major musical events.

  • What are the general pavilion concert policies?

    At Bethel Woods, we strive to provide all our guests with a safe, comfortable, and enjoyable atmosphere by observing these general policies:

    • There is no charge for parking when entering our Healy Brothers lots.
    • The main concert General Gates open approximately 90 minutes prior to scheduled show time. The Member Gate opens approximately 30 minutes before General Gates.
    • Allow at least 20 minutes to travel from your vehicle to the Pavilion seating area.
    • Each guest in the pavilion must be a ticket holder with an assigned seat.
    • With the exception of service animals, pets are not allowed on the premises.
    • There is a no re-entry policy upon exiting.
    • We are a live-concert venue and you should expect guests to occasionally stand and dance, especially at rock, country, pop and contemporary concerts
    • Bethel Woods has designated smoking areas at the rear walkway at the TOP of the lawn hill. Smoking is limited to this designated area only. There is NO SMOKING on the lawn, in the Pavilion, or pathways. This includes the use of electronic cigarettes, e-cigarettes, cigars, pipes, and chewing tobacco. Non-compliance will be cause for removal from the facility

  • What is the address for Bethel Woods?

    Bethel Woods Center for the Arts is located at 200 Hurd Rd, Bethel, NY 12720. If you wish to write to us, please send correspondence to our business office: 

    Bethel Woods Center for the Arts
    P.O. Box 222
    Liberty, NY 12754
    e-mail us at info@bethelwoodscenter.org